Skip to content

Head of Revenues Benefits and Customer Services role profile

Generic responsibilities

  • Make a significant contribution to the strategic leadership and management of the District Council as a member of the Corporate Leadership Team.
  • Accountable for all aspects of the leadership, management, development, direction, and delivery of allocated service(s), including joint working and inter-agency co-operation, working closely with Elected Members and other internal/external groups.
  • Play a lead role in the development and delivery of the Council’s aims and objectives in the Corporate Plan, including the participation and promotion of partnership working with external agencies.
  • Initiate, lead, and contribute to corporate developments and initiatives so as to assist the Council to achieve its objectives.
  • Accountable for Service budgets to ensure the delivery of the medium-term financial strategy and ensure the provision and delivery of high quality and cost-effective services.
  • Responsibility for contributing towards driving forward or supporting work streams within the transformation agenda to ensure that the Council's corporate priorities are delivered.
  • Direct staff to work in a legal and compliant way with all resources (for example, equipment, IT hardware and software).
  • Provide guidance and professional advice to Chief Executive and elected members, ensuring relevant legal compliance, clear communication, and delivery of Council objectives.
  • Responsible for maintaining and modelling Our Values and standards by developing and driving a people centred and values-based culture.
  • Responsible for being part of the Council’s emergency response team on a rota system and in times of major incident.

Corporate accountabilities

Equality, Diversity, and Inclusion

  • Undertake equality impact assessments as required to ensure the council ‘s policies are lawful.
  • Work to eliminate unlawful discrimination, harassment and victimisation and report incidents as they occur. Treat everyone with dignity and respect and ensure individual’s needs are met.  Challenge inappropriate behaviour and language constructively.
  • Actively promote inclusion across the Council.

Health and Safety

  • To operate with due regard to the Council’s policies, procedures and guidance and undertake any health and safety training as appropriate.
  • To undertake specific risk assessments for team members as appropriate.

Information security and governance

  • Manage information in line with the Council’s policies, procedures and guidance on Data Protection, GDPR, Freedom of Information, confidentiality, information security and sharing to ensure compliance and efficient and effective information governance.


  • Maintain awareness of Council policies and practices regarding the safeguarding of children, young people and vulnerable adults who may be at risk. Report concerns in accordance with corporate guidance and procedures.

Purpose of the job

  • To provide an efficient and effective provision of revenues, benefits and customer services to customers working with the Corporate Leadership Team, other services and partners to achieve this.
  • Line Management responsibility for the revenues, benefits and customer services functions. To ensure that these services are delivered in line with the Council's established and agreed objectives and also Government and legislative requirements; and that the services enable the delivery of the Council’s other purposes.
  • Day to day responsibility for the proper performance of the Council’s revenues, benefits and customer services operations, including decisions on policy changes, customer service provision, member engagement and software solutions for these key services.
  • This is an influential senior service manager role with responsibility contributing towards driving forward or supporting work streams within the transformation agenda to ensure that the Council's corporate priorities are delivered.
  • To assist in developing an organisation which provides efficient, environmentally sound and customer sensitive services and has the capability of learning from and responding to change.
Website feedback
Was this page useful? Required
Yes, I give permission to store and process my data
We will only contact you regarding this feedback.
Back to top