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Contacting us

Before you contact us by phone or contact form, you may find the information you need on our or our partners' websites. 

Online payments are available for a number of services including Council Tax, Business Rates and Penalty Charge Notices. 

What would you like help with?

Select the service you need help with to see information and online service links as well as contact information for the team that will be able to help you. 

Council tax and benefits information

National non-domestic rates (business rates)

Online payments (or use our Automated Telephone Payments 03301 798 198)

Check your Council Tax balance

If you can't find the information you are looking for online please contact us.

  • Email the Hub
  • Call the Hub on 01562 732928 (9am - 5pm Monday - Friday)

Visitors

  • Visitors are welcome with a prebooked appointment, available Monday to Friday 9am to 5pm. To make an appointment please call 01562 732928.
  • If you have an appointment or are in an emergency homeless situation please use the intercom and wait.
  • Please wear a face covering when visiting.

Full information on North Worcestershire Building Control including making an application, fees and advice; including design, construction, access and dangerous buildings, is available on Bromsgrove District Council's website, alternatively you can call them on 01527 881402 or email them.

Information on parking including car parks in Wyre Forest, season tickets, residents permits.

Payment or challenge of a penalty charge notice (parking fine). 

If you can't find the information you are looking for online please contact us.

  • Email Operational Services
  • Call Operational Services on 01562 732528
    (Monday, Wednesday, Thursday and Friday 9am - 5pm; Tuesday 10am - 4.30pm)

We welcome your feedback and encourage your comments or suggestions about any of our services.  It may be that your suggestion helps to change the way a service is delivered.

Let us know

View information and advice on North Worcestershire Community Safety Partnership.

If you can't find the information you are looking for online please contact us.

  • Email the Hub
  • Call the Hub on 01562 732928 (9am - 5pm Monday - Friday)

Visitors

  • Visitors are welcome with a prebooked appointment, available Monday to Friday 9am to 5pm. To make an appointment please call 01562 732928.
  • If you have an appointment or are in an emergency homeless situation please use the intercom and wait.
  • Please wear a face covering when visiting.

Search for your district councillor and find their contact details.

If you can't find the information you are looking for online please contact us.

  • Email the Hub
  • Call the Hub on 01562 732928 (9am - 5pm Monday - Friday)

Visitors

  • Visitors are welcome with a prebooked appointment, available Monday to Friday 9am to 5pm. To make an appointment please call 01562 732928.
  • If you have an appointment or are in an emergency homeless situation please use the intercom and wait.
  • Please wear a face covering when visiting.

Information on elections (upcoming elections, vacancies and results), voting and registering to vote.

If you can't find the information you are looking for online please contact us.

  • Email the Hub
  • Call the Hub on 01562 732928 (9am - 5pm Monday - Friday)

Visitors

  • Visitors are welcome with a prebooked appointment, available Monday to Friday 9am to 5pm. To make an appointment please call 01562 732928.
  • If you have an appointment or are in an emergency homeless situation please use the intercom and wait.
  • Please wear a face covering when visiting.

Worcestershire Regulatory Services (WRS) is a shared service delivering Environmental Health functions (food safety, health and safety and many aspects of pollution control) and Licensing administration on behalf of the six district councils in Worcestershire. 

01905 822799

enquiries@worcsregservices.gov.uk

Housing and homes

If you can't find the information you are looking for online please contact us.

  • Email the Hub
  • Call the Hub on 01562 732928 (9am - 5pm Monday - Friday)

Visitors

  • Visitors are welcome with a prebooked appointment, available Monday to Friday 9am to 5pm. To make an appointment please call 01562 732928.
  • If you have an appointment or are in an emergency homeless situation please use the intercom and wait.
  • Please wear a face covering when visiting.

View information on licensing and registration.

Worcestershire Regulatory Services (WRS) undertakes the licensing function on our behalf, including administration, regulation and enforcement.

See Worcestershire Regulatory Services for more information and advice 

enquiries@worcsregservices.gov.uk

01905 822799

The Depot is home to our commercial services.

We can help with bulky and garden waste, tree works, cleaning, landscaping, and MOTs.

Information on our parks and play areas.

If you spot a problem with anything in our parks please let us know by reporting it online via our My Wyre Forest portal.

If you can't find the information you are looking for online please contact us.

  • Email Operational Services
  • Call Operational Services on 01562 732528
    (Monday, Wednesday, Thursday and Friday 9am - 5pm; Tuesday 10am - 4.30pm)

Information on planning for householders and businesses

We hold an appointment based planning surgery for planning permission queries and related matters. These take place Tuesdays between 10am and 12pm. Book planning surgery appointment.

If you can't find the information you are looking for online please contact us.

Information on planning policy and the Local Plan.

If you can't find the information you are looking for online please contact us.

Our nature reserves and ranger service.

If you can't find the information you are looking for online please contact us.

  • Email Operational Services
  • Call Operational Services on 01562 732528
    (Monday, Wednesday, Thursday and Friday 9am - 5pm; Tuesday 10am - 4.30pm)

Worcestershire County Council are responsible for travel and roads in our area including Blue Badge scheme, pothole repair, bus passes, roadworks and street lighting. 

See full details on Worcestershire County Council website.

Rubbish and recycling information including bin day checker, extra recycling, reporting a problem.

If you can't find the information you are looking for online please contact us.

  • Email Operational Services
  • Call Operational Services on 01562 732528
    (Monday, Wednesday, Thursday and Friday 9am - 5pm; Tuesday 10am - 4.30pm)

Household recycling centres (tips) are managed by Worcestershire County Council.

See listings on Worcestershire County Council website for information on sites including locations, opening times, restrictions and online booking of appointments for certain sites.

Kidderminster (Hoobrook)

Stourport-on-Severn Household Recycling Centre

To apply for a Commercial Vehicle and Trailer permit visit Let's Waste Less Worcestershire

Street care and cleaning information.

Report a street cleaning issue using My Wyre Forest

If you can't find the information you are looking for online please contact us.

  • Email Operational Services
  • Call Operational Services on 01562 732528
    (Monday, Wednesday, Thursday and Friday 9am - 5pm; Tuesday 10am - 4.30pm)

See Worcestershire Trading Standards for advice and information.

Transparency and freedom of information

If you can't find the information you are looking for online please contact us.

  • Email the Hub
  • Call the Hub on 01562 732928 (9am - 5pm Monday - Friday)

Visitors

  • Visitors are welcome with a prebooked appointment, available Monday to Friday 9am to 5pm. To make an appointment please call 01562 732928.
  • If you have an appointment or are in an emergency homeless situation please use the intercom and wait.
  • Please wear a face covering when visiting.

Emergency contact

Out of hours

If your call is an emergency outside of office hours you can call 01562 850053 please note this is NOT an advice line.

General enquiries form

If you can't find the information you are looking for here please complete a general enquiries form.

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