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Head of Community and Environment Services role profile

Generic responsibilities

  • Make a significant contribution to the strategic leadership and management of the District Council as a member of the Corporate Leadership Team.
  • Accountable for all aspects of the leadership, management, development, direction, and delivery of allocated service(s), including joint working and inter-agency co-operation, working closely with Elected Members and other internal/external groups.
  • Play a lead role in the development and delivery of the Council’s aims and objectives in the Corporate Plan, including the participation and promotion of partnership working with external agencies.
  • Initiate, lead, and contribute to corporate developments and initiatives so as to assist the Council to achieve its objectives.
  • Accountable for Service budgets to ensure the delivery of the medium-term financial strategy and ensure the provision and delivery of high quality and cost-effective services.
  • Responsibility for contributing towards driving forward or supporting work streams within the transformation agenda to ensure that the Council's corporate priorities are delivered.
  • Direct staff to work in a legal and compliant way with all resources (for example, equipment, IT hardware and software).
  • Provide guidance and professional advice to Chief Executive and elected members, ensuring relevant legal compliance, clear communication, and delivery of Council objectives.
  • Responsible for maintaining and modelling Our Values and standards by developing and driving a people centred and values-based culture.
  • Responsible for being part of the Council’s emergency response team on a rota system and in times of major incident.

Corporate accountabilities

Equality, Diversity, and Inclusion

  • Undertake equality impact assessments as required to ensure the council ‘s policies are lawful.
  • Work to eliminate unlawful discrimination, harassment and victimisation and report incidents as they occur. Treat everyone with dignity and respect and ensure individual’s needs are met.  Challenge inappropriate behaviour and language constructively.
  • Actively promote inclusion across the Council.

Health and Safety

  • To operate with due regard to the Council’s policies, procedures and guidance and undertake any health and safety training as appropriate.
  • To undertake specific risk assessments for team members as appropriate.

Information security and governance

  • Manage information in line with the Council’s policies, procedures and guidance on Data Protection, GDPR, Freedom of Information, confidentiality, information security and sharing to ensure compliance and efficient and effective information governance.


  • Maintain awareness of Council policies and practices regarding the safeguarding of children, young people and vulnerable adults who may be at risk. Report concerns in accordance with corporate guidance and procedures.

Purpose of the job

  • Management responsibility for all waste management services , strategic waste management planning with county council, Street cleansing services, North Worcestershire emergency planning and business continuity service, parks and open spaces management, arboriculture and grounds maintenance services, parking and civil enforcement team, environmental enforcement team, fleet and garage services, community services, nature reserves, biodiversity and conservation management, cemetery service, museum service, corporate community safety, corporate safeguarding, corporate leisure management contract, corporate income development, section business support unit, depot health and safety. To ensure that these services are delivered in line with the Council's established and agreed objectives; and that the services enable the delivery of the Council’s other purposes.
  • To manage, support, develop and review performance of all direct reports.
  • To lead the North Worcestershire Civil Contingencies and Resilience shared service
  • To lead policy consultation and ensure new policies are communicated to managers and that relevant training and coaching is provided to support managers in the application of new policies.
  • To manage the Community and Environment budget in accordance with Financial Regulations and Standing Orders c. £9m budget – achieve all income targets.
  • Responsibility for ensuring that data created, received, or acted upon is of high quality in accordance with the Council’s Data Quality Policy.
  • This is an influential senior service manager role with responsibility contributing towards driving forward or supporting work streams within the transformation agenda to ensure that the Council's corporate priorities are delivered.
  • To assist in developing an organisation which provides efficient, environmentally sound and customer sensitive services and has the capability of learning from and responding to change.
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