Duty to refer

When certain public authorities become aware someone is homeless or threatened with homelessness they have a duty to refer cases to a local authority.

We use Housing Jigsaw to receive referrals from public authorities. We can also take referrals from other agencies who do not have a duty to refer.

Make a referral via Housing Jigsaw

Public authorities with a duty to refer include:-

Prisons
Young offender institutions
Secure training centres
Secure colleges
Youth offending teams
Probation services (including community rehabilitation companies)
Jobcentres in England
Social service authorities (both adult and children’s)
Emergency departments
Urgent treatment centres
Hospitals in their function of providing inpatient care
Secretary of State for defence in relation to members of the regular armed forces

Wider agencies include:-

Police
Refuge providers
Citizen’s Advice Bureau
Mental health services
GP’s
NASS accommodation providers
Children’s early help centres
Registered providers / social landlords
Private landlords
NASS accommodation providers
Street services for rough sleepers
Faith organisations
Street link
Schools, youth and education centres
Supported housing providers
LGBT support agency

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