Complaint decisions
We welcome feedback on the services we provide and other work we do. These are handled under our Let us Know policy. We carefully consider any complaints and there is the opportunity to ask for a complaint to be reviewed by a senior officer if the complainant remains dissatisfied.
This is in addition to the right for individuals to submit a complaint to the Local Government Ombudsman. Most of the complaints to the Ombudsman result in decisions by the Ombudsman not to investigate a complaint or that there has been no fault in the council’s decision-making or actions. We are making available here all of the Ombudsman’s decision letters from October 2012 onwards. Decision letters do not give names or other details that would allow the complainant to be identified.
| Complaint reference | Summary of Ombudsman's decision | Date |
|---|---|---|
| 19017598 | Closed after initial enquiries | 18/03/2020 |
| 19011977 | Closed after initial enquiries | 11/02/2020 |
| 19008861 | Upheld | 30/01/2020 |
| 19006618 | Closed after initial enquiries | 24/12/2019 |
| 19006773 | Upheld | 20/11/2019 |
| 18011190 | Closed after initial enquiries | 17/04/2019 |
| 18016618 | Closed after initial enquiries | 20/03/2019 |
| 18012336 | Closed after initial enquiries | 11/01/2019 |
| 17017613 | No investigation initiated - it is unlikely we will find fault in the Council’s actions. | 28/02/2018 |
| 17012318 | No investigation initiated - there is no exceptional reason to not seek a remedy in court. | 11/12/2017 |
| 15014659 | No investigation initiated - the Council was not at fault | 26/01/2016 |
| 15008542 | No investigation initiated - lies outside the Ombudsman's jurisdiction | 05/10/2015 |
| 14015705 | Not to investigate further | 30/04/2015 |
| 14000944 | No investigation initiated - the Council was not at fault | 10/12/2014 |
| 13002886 | The Council was not at fault | 21/07/2013 |
| 12011248 | No investigation initiated - no administrative fault | 02/01/2013 |
| 12001219 | Not to investigate further | 08/10/2012 |
| 12012994 | The Council did not act with administrative fault | 11/02/2012 |