Complaint decisions
We welcome feedback on the services we provide and other work we do. These are handled under our Let us Know policy. We carefully consider any complaints and there is the opportunity to ask for a complaint to be reviewed by a senior officer if the complainant remains dissatisfied.
This is in addition to the right for individuals to submit a complaint to the Local Government Ombudsman.
The Local Government and Social Care Ombudsman (LGSCO) produces Annual Review Letters setting out how many complaints they received for each Council and how many decisions they have made. These are reported to Audit Committee each year. On occasions a complainant will approach the LGSCO but their complaint will not be investigated. Details of these complaints are published on the LGSCO website.
The table below is an extract from the full report to Audit Committee on 29 July 2026 and shows the number of complaints investigated by the LGSCO for the previous 3 years:
|
Year |
Decided by the LGSCO |
Number upheld |
Link to decision letter |
Decision date |
Service area |
|---|---|---|---|---|---|
|
April 2025 – March 2026 |
0 |
0 |
|
|
|
|
April 2024 – March 2025 |
4 |
4 |
3 Jun 2024 6 Oct 2024 15 Oct 2024 17 Dec 2024 |
Housing Council Tax Worcestershire Regulatory Services Housing |
|
|
April 2023 – March 2024 |
0 |
0 |
|
|
|
Complaint decisions are detailed annually in July to our audit committee. Full documentation can be found in the committee agendas.