Complaint decisions

We welcome feedback on the services we provide and other work we do. These are handled under our Let us Know policy. We carefully consider any complaints and there is the opportunity to ask for a complaint to be reviewed by a senior officer if the complainant remains dissatisfied.

This is in addition to the right for individuals to submit a complaint to the Local Government Ombudsman. 

The Local Government and Social Care Ombudsman (LGSCO) produces Annual Review Letters setting out how many complaints they received for each Council and how many decisions they have made.  These are reported to Audit Committee each year.  On occasions a complainant will approach the LGSCO but their complaint will not be investigated.  Details of these complaints are published on the LGSCO website.

The table below is an extract from the full report to Audit Committee on 26 November 2025 and shows the number of complaints investigated by the LGSCO for the previous 3 years:

One complaint for this reporting period was referred to LGSCO (regarding council tax) but was not investigated so is not included in the table.  4 complaints investigated by the LGSCO were upheld between 2022 – 2025 – one of which was for WRS.  Although WRS complaints are reported separately, the LGSCO decision reiterated the Council is responsible for services commissioned by other organisations and the financial remedy is the responsibility of the Council.  The findings of these investigations were presented to Audit Committee on 23 July 2025. 

The table below summarises previous results of the Ombudsman’s investigations into complaints for Wyre Forest District Council.

Complaint decisions are detailed annually in July to our audit committee. Full documentation can be found in the committee agendas.