Your bin has not been emptied?
Our crews start emptying bins at 6am, please make sure your bin is out for collection before then. It is best to put it out the night before.
The routes the crews take may change from week to week, so your bin could be emptied anytime between 6am and 4.30pm on your collection day. If your bin hasn't been emptied by 4.30pm, please check if your bin has a yellow or red contamination tag on it. If it has, please follow the instructions on the tag and put your bin out again on your next collection day. We will not come back to empty bins that weren't collected because the wrong waste has been put in the bin.
We will only return for rubbish, recycling, or garden waste bins if we were unable to access the road or property, for example, due to roadworks or adverse weather conditions. We will return to collect these bins as soon as possible, please leave them out at the kerb side. We will not collect side waste.
If we have had any problems, we will publish updates on our Facebook page and our rubbish and recycling page.
We will not return to empty bins which have not been put out when collections are taking place in your road.
We will not return to empty bins which have not been put out when collections are taking place in your road. We will take extra recycling placed in an untied bag next to your bin, on your next scheduled collection.
Garden waste collections
We do not return for missed garden waste bins. If we can’t get to your property, we will accept extra bags placed next to your bin, which we will take on your next scheduled collection.