Your bin has not been emptied?
Our crews start emptying bins at 6am, please make sure your bin is out for collection before then. It is best to put it out the night before. Your bin could be emptied anytime between 6am and 4.30pm on your collection day.
When we will return
If we were unable to access the road or property (due to roadworks or adverse weather conditions for instance) please leave your bin out at the kerb side, we will return to collect these bins as soon as possible, you do not need to contact us. We will not collect side waste.
If we have had any problems, we will publish updates on our Facebook page and our rubbish and recycling page.
When we won't return
If your bin hasn't been emptied by 4.30pm, please check if your bin has a yellow or red tag on it. If it has, please follow the instructions on the tag and put your bin out again on your next collection day. We will not come back to empty bins that weren't collected because the wrong waste has been put in the bin.
Your bin was not out on time
We will not return to empty bins which have not been put out when collections are taking place in your road. We use vehicle tracking and CCTV when monitoring collection issues.
As this is clean waste we will not return to empty these bins.
If you miss your recycling collection we will take extra recycling placed in an untied bag next to your bin, on your next scheduled collection.
Garden waste collections
We do not return for missed garden waste bins.
We will not return to empty bins which have not been put out when collections are taking place in your road.
If we can’t get to your property, we will accept extra bags placed next to your bin, which we will take on your next scheduled collection.
Let us know if your bin hasn't been emptied
Please note all the information above, we will only return if we were unable to access the road or property.