Your bin has not been emptied?

Our crews collect bins between 6am and 4.30pm.

If your bin has not been emptied by 4.30pm, check the information below before reporting a missed collection. Information on collection times and missed collections is available on the Your bin has not been emptied? page.

Check your bin first

Does your bin have a yellow or red tag?

If it does, the tag will explain why we could not empty your bin.

Common reasons include:

• the wrong items were in the bin
• the bin was too heavy
• the lid was not fully closed
• waste was not put out correctly for collection

If your bin has been tagged, we will not return to collect it.

Once you've fixed the problem, put your bin out again on your next collection day.

Was your bin out by 6am?

Bins should be out by 6am on collection day. We recommend putting them out the night before.

If your bin was not out when the collection crew visited, we will not return to empty it. Collection times can vary, so a bin that was emptied at 10am last week could be collected much earlier or later the following week.

Animal bedding and rabbit hutch straw

Place animal bedding and waste, including rabbit hutch straw, in a tied bag before putting it in your black rubbish bin.

Loose straw or animal bedding may result in the bin not being emptied.

Will we come back?

Yes, we'll come back

Please leave your bin out if we could not collect it because:

• we could not access your road or property
• severe weather affected collections
• there was an operational problem with the collection service

In these situations, we will return as soon as possible, and you do not need to contact us. We may publish information about service disruptions on our Facebook page and rubbish and recycling webpages.

No, we won't come back

We will not return if:

• your bin has been tagged
• your bin was not out by 6am
• you missed your recycling collection
• you missed your garden waste collection

In these cases, you'll need to wait until your next scheduled collection.

Full details can be found on our service standards web page.

If you've missed a recycling collection

We do not return for recycling bins that were not out when the collection crew visited.

You can place extra recycling in an untied bag next to your green bin on your next recycling collection day, provided the contents are clearly visible and recyclable.

If you've missed a garden waste collection

We do not return for garden waste bins that were not out when the collection crew visited.

Please put your garden waste bin out again on your next scheduled collection day.

Report a missed collection

You should only report a missed collection if:

• your bin was out by 6am
• your bin does not have a yellow or red tag
• we have not advised of access problems or service disruption

If your situation matches the above, you can report a missed collection.