Accessibility statement for www.wyreforestdc.gov.uk

This website is run by Wyre Forest District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also working on making the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • some areas of the site are difficult to use using a keyboard
  • you can’t modify the line height or spacing of text
  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the relevant department. If you are not sure which department you need please email web@wyreforestdc.gov.uk.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the web team web@wyreforestdc.gov.uk,  01562 732979 or complete an online contact form.  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our customer service centre has portable audio induction loops. Please contact us before visiting if you have any specific requirements. 

Find out how to contact us

Technical information about this website’s accessibility

Wyre Forest District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images don’t have an appropriate text alternative, so all the information in them isn’t available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content). We are in the process of ensuring all of our images have appropriate alt text. When we publish new content we will make sure our use of images meets accessibility standards.

There is no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This does not meet WCAG 2.1 success criterion 2.4.1 (bypass blocks). We plan to fix this very soon. 

Not all ARIA attributes have valid values. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value). This is something we are working in house and with partners to fix.

There are some links without discernible text on our site. This does not meet WCAG 2.1 4.1.2 (name, role, value) and 2.4.4 Link purpose (in context). This is something we are currently working to eliminate. 

Committee information and documentation archive

This system is built and hosted through third party software and ‘skinned’ to look like our website.

Some text or user interface components within these services do not have sufficient colour contrast. This does not meet WCAG 2.1 success criterion 1.4.3 (contrast (minimum)). We are working to fix this. 

Some images do not have an appropriate text alternative, so all the information in them isn’t available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content). We are working to fix this.

The documents contained within the committee are inaccessible pdfs, we have no plans to fix those published before 23 September 2018 as these are exempt from regulations however we are working to update templates to ensure new documents are as compliant as possible within the requirements of the committee documentation. 

External services

Some of our services supported by 3rd party software have their own accessibility page with details of how accessible the service is, how to report problems and how to request information in an alternative format. You can access these pages directly from the service. 

Disproportionate burden

Payments

This system is built and hosted through third party software and ‘skinned’ to look like our website.

Some text or user interface components within these services do not have sufficient colour contrast. This does not meet WCAG 2.1 success criterion 1.4.3 (contrast (minimum))

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This does notmeet WCAG 2.1 success criterion 2.4.1 (bypass blocks).

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. This does not meet WCAG 2.1 success criterion 3.3.2 (Labels or Instructions) and 1.3.1 (Info and Relationships). It can also be difficult to tell where you are when using a keyboard. This does not meet WCAG 2.1 success criterion 2.4.7 (focus visible) 

We have assessed the cost of fixing these issues with our suppliers. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2022.

Planning search and view 

This system is built and hosted through third party software and ‘skinned’ to look like our website.

Some text or user interface components within these services do not have sufficient colour contrast. This does not meet WCAG 2.1 success criterion 1.4.3 (contrast (minimum))

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This does not meet WCAG 2.1 success criterion 2.4.1 (bypass blocks).

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. This does not meet WCAG 2.1 success criterion 3.3.2 (Labels or Instructions) and 1.3.1 (Info and Relationships). It can also be difficult to tell where you are when using a keyboard. This does not meet WCAG 2.1 success criterion 2.4.7 (focus visible) 

We have assessed the cost of fixing these issues with our suppliers. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. This will be reviewed with our supplier account review in early 2021. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are currently working to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix our meetings documentation archive or local plan evidence base.

Any new PDFs or Word documents produced and published by us will meet accessibility standards.

Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions - live).

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Online mapping

Online maps and mapping services are exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are currently working on rebuilding our website on an updated content management system. Many of our non-compliance issues will be fixed with the launch of the new site, with the exception of the third party software issues already mentioned above. We hope to launch the new site by mid 2021. 

Preparation of this accessibility statement 

This website was and continues to be regularly tested and automatically scanned for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA. These tests have been carried out internally by Wyre Forest District Council web team.

We tested:

  • A sample of pages from our main website platform, available at www.wyreforestdc.gov.uk
  • Our payments site;  committee information and documentation storage; our planning application search and view function; planning policy consultation portal and our reporting tool (My Wyre Forest)- services based on a different 3rd party technical platform but ‘skinned’ to look like our website.

This statement was prepared on 12 September 2020. It was last updated on 22 September 2020.