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Housing advice for rough sleepers

If you are sleeping rough we can help. 

You can contact us direct or streetlink (or other support organisation) can put you touch. 

The Worcestershire Homelessness Prevention Service (HoPES) will work with you and find out more about your situation.

Local connection

If you don't have a connection to the district (eg family or work) you are rough sleeping in then we can support you to return to your home area in a way that means you will be able to access the right accommodation and support depending on your needs. 

Are you new to rough sleeping?

No second night out

If you are new to sleeping rough we can help you get emergency shelter under our 'No Second Night Out' policy. This means you can get emergency accommodation for up to 5 days and you will get support from HoPES (CCP) to help you find somewhere suitable to stay.

Personal housing plan

You will be given a HoPES worker who will help you complete a Personal Housing Pathway (PHP) with our housing officer. This PHP will look at the options available to you depending on your needs including:

  • Private renting
  • Social housing 
  • Supported or hostel accommodation 

Depending on your needs you may be given support from a homeless support officer. 

Get in touch with us as soon as possible as it will be easier for us to help you. 

Have you been rough sleeping for a while?

If you are already known to the HoPES team then you maybe also given support from the Maggs Day Centre as well as the support given to new rough sleepers to develop a personal housing plan. 

There are many different options available depending on your needs, our teams can help advise you on the options available to you. 

Worried about money?

You may be able to get some help with your living costs. This help may include:

  • Universal Credit 
  • Personal Independence Allowance 
  • Rent Bonds (to help with private rent deposits)

Our team at the Hub, the Citizen's Advice Bureau or Job Centre Plus can help you with this. 


Our team will work closely with you and will review your needs and the advice services available to you regularly.

Rough sleeping in very cold weather

When the temperature drops to zero, emergency measures kick in to get all rough sleepers off the streets and into the warm. This is regardless of their situation and background. This is our Severe Winter Emergency Provision (SWEP), which usually operates between November and March.



Housing advice team

01562 732928

Out of hours 01562 850053


Related content

Register on Home Choice Plus

Housing benefit

Welfare Support Scheme

Rent deposit scheme


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