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Website accessibility and support

Last updated 23 April 2021

This website is run by Wyre Forest District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also working on making the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions
  • some frames don't have accessible names

External services

Some of our services supported by 3rd party software have their own accessibility statements with details of how accessible the service is, how to report problems and how to request information in an alternative format. 

Planning search and view

This system is built and hosted through third party software and ‘skinned’ to look like our website. View planning search and view accessibility statement.

Benefit application forms

This system is built and hosted through third party software and ‘skinned’ to look like our website. View supplier accessibility statement.

Planning policy consultation

This system is built and hosted through third party software and ‘skinned’ to look like our website. View supplier accessibility statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the relevant department. If you are not sure which department you need please email web@wyreforestdc.gov.uk.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the web team web@wyreforestdc.gov.uk, 01562 732979 or complete an online contact form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our customer service centre has portable audio induction loops. Please contact us before visiting if you have any specific requirements.

Find out how to contact us

Technical information about this website’s accessibility

Wyre Forest District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Not all frames have accessible names. This does not meet WCAG 2.1 success criterion 2.4.1 (Bypass blocks) or 4.1.2 (Name, Role, Value). The 2 iframes in violation are 3rd party embeds which we have been unable to edit.

Not all ARIA attributes have valid values. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value). This is something we are working in house and with partners to fix.

Committee information and documentation archive

This system is built and hosted through third party software and ‘skinned’ to look like our website.
Some text or user interface components within these services do not have sufficient colour contrast. This does not meet WCAG 2.1 success criterion 1.4.3 (contrast (minimum)). We are working to fix this.

Some images do not have an appropriate text alternative, so all the information in them isn’t available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content). We are working to fix this.

The documents contained within the committee are inaccessible PDFs, we have no plans to fix those published before 23 September 2018 as these are exempt from regulations however we are working to update templates to ensure new documents are as compliant as possible within the requirements of the committee documentation. This process involves software updates and officer time to upgrade the templates and therefore is not expected to be completed until later in 2021.

Disproportionate burden

Payments

This system is built and hosted through third party software and ‘skinned’ to look like our website.

Some text or user interface components within these services do not have sufficient colour contrast. This does not meet WCAG 2.1 success criterion 1.4.3 (contrast (minimum))

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This does not meet WCAG 2.1 success criterion 2.4.1 (bypass blocks).

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. This does not meet WCAG 2.1 success criterion 3.3.2 (Labels or Instructions) and 1.3.1 (Info and Relationships). It can also be difficult to tell where you are when using a keyboard. This does not meet WCAG 2.1 success criterion 2.4.7 (focus visible)

We have assessed the cost of fixing these issues with our suppliers. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2022.

PDFs and other documents

50 PDFs currently published on our website are externally provided information, reports or scanned documents provided to us by partners or 3rd parties that are not available online elsewhere but we feel are of use or interest. We do not feel we can successfully convert these documents to HTML or accessible PDFs whilst maintaining the original authors documents.

Members expenses

Currently members expenses reports are automatically produced from our expenses claim system in plain text and csv format. Enquires as to whether these could be produced in a fully accessible format resulted in the negative. Reports since the launch of our new website have been converted manually by the web officer and previous reports will be retrospectively converted, however, due to the timely nature of the reports are deemed to be lower priority than other work undertaken by the officer.

Planning policy

The Local Plan is under review and is currently at examination stage and as such there are multiple documents required to support the review and examination process. These are required to be made available within a strict time frame. Full training in producing accessible PDFs for the team involved in the production of the documents has not been possible due to both their workload and the Coronavirus pandemic. Training will be conducted at the earliest possible time.

Making the produced documents retrospectively accessible or converting them to HTML would be a disproportional drain on the resources of the web officer. Most of the documents are in excess of 20 pages and contain multiple images, graphs and/or tables. It is estimated that these documents would take an average of 4 hours to convert to HTML, there are 122 documents published post September 2018 associated with the examination process, an estimate of 488 working hours (13.2 weeks) for 1 FTE officer. As the priority over the last 18 months has been to build our new website to improve accessibility for all sections this time has been deemed disproportionate. Many of the documents made available to the examination process have been submitted by 3rd parties and as such are not able to be converted to HTML.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix our meetings documentation archive or local plan evidence base. These documents would take a disproportionate amount of officer hours to convert due to the complexity and detail (images, graphs and diagrams). They are important historic records and we will always help with any requests for accessible versions if requested.

We have converted a vast number of documents from inaccessible PDF format to HTML with the migration of the website into it’s new format. Of the documents we are left with;

  • 70 are download alternatives to HMTL pages and therefore do not need to be converted.
  • 17 are hand completed (wet ink) due to legal requirements
  • 50 are externally provided information, reports or scanned documents provided to us by partners or 3rd parties that are not available online elsewhere but we feel are of use or interest.

Any new PDFs or Word documents produced and published by us will meet accessibility standards wherever possible.

Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions - live).

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Online mapping

Online maps and mapping services are exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We have relaunched our website on an updated CMS system to improve accessibility. We are using a quality monitoring system to constantly scan the website for any errors than can be detected automatically and continue to manually check the site for quality. We are working with 3rd party suppliers to ensure accessibility fixes are implemented as systems are updated. We are working with colleagues to develop accessible templates that can be used for documents such as committee items, historically written for print.

Preparation of this accessibility statement

This website was and continues to be regularly tested and automatically scanned for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA. These tests have been carried out internally by Wyre Forest District Council web team.

We tested:

  • A sample of pages from our main website platform, available at www.wyreforestdc.gov.uk
  • Our payments site; committee information and documentation storage; our planning application search and view function; document archive site; planning policy consultation portal and our reporting tool (My Wyre Forest)- services based on a different 3rd party technical platform but ‘skinned’ to look like our website.

This statement was prepared on 23 April 2021. It was last updated on April 2021.

 

We will only contact you regarding this feedback.
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