Housing Association (Registered Provider) Properties and New Build Developments

Wyre Forest District Council does not own any housing stock since transferring it to Wyre Forest Community Housing in 2000. All the social housing in the district is owned by Housing Associations that are also known as Registered Providers.

Repairs to Housing Association Properties

If you rent your property from a Housing Association then your Housing Association is responsible for making sure:

• the structure of your property is kept in good condition – this includes the walls, ceiling, roof and windows
• gas and electricity appliances work safely

Your housing association will have a published policy setting out the timescales in which it will carry out different types of repairs. 

Your housing association isn’t responsible for all repairs and maintenance. You’re likely to be responsible for things like:

• fixing a curtain or shower rail
• getting keys cut if you lose them
• arranging and paying for any damage you or your visitors have caused in your home to be put right

In the first instance, you should contact your Housing Association to complete any repairs. A list of Housing Associations can be found below.

Working in Partnership

Housing Associations

Please note, If you have any complaints about your Housing Association you must first contact them to try and resolve the issue using their complaints procedure. If you are still not satisfied then you can contact the Housing Ombudsman Service to investigate your complaint.