We aim to help vulnerable people with support where they are can't meet their immediate short term needs or where they need help to keep their independence or re-integrate within the community. We will work in partnership with other organisations to help people in the longer term to maximise income and reduce debt.
To apply for help please visit Customer Services, if you are unable to come to the centre in person please call us on 01562 732928 for advice.
The areas of support that are available are:
Homeless prevention/help to stay in your home which may include:
Access to items that will enable a tenancy to be sustained including any of the following;
Help with Energy Bills which may include helping customers in emergency situations together with providing longer term solutions to help with energy bills. Between November and March, customers may be eligible for a payment towards their utility bills and a full assessment will be undertaken to determine eligibility. If agreed, only 1 award will be made each year. Cash will not be given out and meter cards will be topped up accordingly or payments made direct to customer's utility accounts.
Help with Council Tax bills which may include:
Help with Housing costs which may include:
Basic financial assessments to determine whether there are any other organisations or support available to help the customer such as Tax Credits, Child Benefit etc. We will undertake a full income and expenditure calculation of the customer and their household to determine if they have any excess income to be used to meet all or part of the support requested.
We will also work with our existing partners who can offer the following support:
Food banks – vouchers/referrals to be given in crisis or emergency situations which will include key consumables for babies (e.g. nappies)
Money advice – referrals to CAB who can undertake a detailed financial assessment in order to provide a long term solution to a customers financial situation
Charitable organisations – referrals to be given in crisis or emergency situations
Support will not include:
Support will not be awarded for the following items or services: