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Automated phone payments

Our telephone payments service gives you the convenience to make payments for a number of council bills by simply picking up the phone, day or night.

If you do not have a touch tone telephone you can pay online or call our customer service advisors between 9.00am and 5:00pm on 01562 732928 for further advice.

You can pay:

  • Council Taxes
  • Car Park Fines
  • Business Rates
  • Benefit Overpayments
  • Council Invoices

Simply call 03301 798 198 and follow the instructions using the key pad on your telephone. 

Please ensure that you have a valid credit or debit card. We accept Visa, MasterCard, Maestro, Delta, Electron and Solo cards. We are unable to accept payment by American Express or Diners Card.

If at any time during your phone call, you no longer wish to continue, just replace the receiver. A payment has only taken place if you receive confirmation of the authorisation. Please have a pen and paper with you to note the authorisation details as they can be quoted in any future correspondence.

Step 1

You will be asked which service you want to pay.

  1. Council Taxes
  2. Car Park Fines starting with ZF
  3. Car Park Fines starting with FW
  4. Business Rates
  5. Benefit Overpayments
  6. Invoices (Sundry Debtors)

Step 2

You will then be asked to enter your reference number followed by the hash (#) key.

  • Council Tax
    7 digit account number on your bill/reminder. If the last digit is an X, only enter the first 6 digits.
  • Car Park Fines
    8 digit 'PCN No' (about a third of the way down the ticket after FW or ZF) followed by the 2 digit contravention code located in the tear off segment at the bottom of the ticket.
    For example, if your PCN number is FW12345678 and your contravention code is 01 you will need to enter 1234567801.
  • Business Rates (NNDR)
    8 digit account reference number on your bill/reminder. If the last digit is an X, only enter the first 7 digits.
  • Benefit Overpayments
    10 digit account reference number. If the last digit is an X, only enter the first 9 digits.
  • Sundry Debts
    6 digit invoice reference number..

The system will take a few seconds to validate your reference. If your reference is not recognised you will not be allowed to proceed with the payment.

Step 3

You will be asked how much you wish to pay, in pence, followed by the hash key.

For example, if you wish to pay £35.00 press three (3), five (5), zero (0), zero (0) hash (#)

Step 4

You will be asked for your credit or debit card details followed by the hash key.

It will take a few seconds whilst the system gets authorisation for your payment. If authorisation is refused, no transaction will take place. Cards are not refused by Wyre Forest District Council - they are refused by your bank. There are many reasons why this may happen and we suggest you contact your bank directly.

If successful, you will advised that authorisation has been successful and you will be given a transaction reference number.


If you have any queries please call our customer service advisors between 9.00am and 5.00pm Monday to Friday on 01562 732928.

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