The Depot
Garden waste collections
We collect your unwanted garden waste from your doorstep, saving you time, money as well as helping the environment.
Collections update for 2023
Please accept our apologies for the bin collection day checker not yet being live. We are working to have this live as soon as possible. Collections begin week commencing Monday 27 February. If you are an existing garden waste customer, there has been no change to your collection day. New customers will be notified as soon as possible.
Subscription information
You can sign up at anytime during the year and still receive a year's worth of collections. Subscriptions will automatically renew one year after the start date of your subscription, for example, if you join in July, you will receive collections from July until November/December, they will then restart in March until July, when your invoice will be sent via post 7 to 10 days before your subscription renewal payment is due. If you are an existing customer and would like an additional bin or amend your subscription please call us on 01562 732528 or by email.
If you pay by direct debit the letter will say the subscription charge will be debited from your account, this will be automatic you do not need to take any further action.
If you pay by card the letter will ask you to make a make payment which can be done online. Please make sure you quote your 8 digit invoice number. Pay your garden waste invoice.
Subscription fee from 1 April 2023 is £60.00, for new customers there will be a £20.00 one-off administration fee.
Cancelling your subscription
To cancel your subscription you must let us know more than 30 days before your renewal date by emailing us.
If you are moving house within Wyre Forest you can take your bin with you and your subscription will continue with the same renewal date. If you are moving out of the area please leave the bin behind. Please note that there are no refunds for cancellations. If you pay by Direct Debit please cancel this with your bank/building society. To change your address please email us.
When do I put my bin out?
Please make sure your bin is at the kerbside by 6am on your collection day. We do suggest putting it out the evening before. Please note collections may not be at the same each week.
If you are a new customer to our garden waste collection service, we will give you details about your collection day when we deliver your garden waste bin. Your garden waste collection may be on a different day to your rubbish and recycling collection day. Please note, as a new customer to our garden waste collection service your collection day details may not appear for 28 days on our online collection day checker after your subscription start date.
You can use our online bin collection day checker to find out your collection day. Download a printable calendar of collections.
If you would like to provide us with an email address or mobile phone number to receive service updates please email us.
To keep costs low, the garden waste collected is bulked up at our Green Street depot. When there is enough garden waste we take it to a composting facility located in south Worcestershire. All garden waste collected is composted into usable soil conditioner and avoids garden waste being sent to landfill. Garden waste is not allowed in your regular black bin or your green recycling bin, if it is found in either of these, your bin will not be collected.
Why do I have to pay to have garden waste taken away isn’t it included in my Council Tax?
The amount you pay in council tax for waste collection in Wyre Forest is one of the lowest in the region. We don’t believe it is fair to charge everyone for a garden waste service that many can’t use or don’t need to use. Garden waste collection services are available for those who aren’t able to take it to the Household Waste Recycling Centre themselves or have too much to compost. The garden waste service is a top-up waste collection service; the amount you pay covers the cost of the collection (vehicle and crew), disposal costs (composting site charges) and an administration fee.
Please do not put bags or bin liners in your garden waste bin, this is a loose waste collection service. To find out what can and can't go your garden waste bin visit our what goes in which bin page. Please make sure that all your garden waste fits in the bin with the lid closed.
What happens if I miss the collection?
We are sorry we are unable to return to properties if you miss the collection. We do keep a record of any collections which have not taken place and we will take up to three bags of side waste in untied bags on your next collection. Please email us to request this.
My bin has only been half-emptied, what do I do?
There are a number of reasons why bins are not completely emptied. These include
- there has been too much put into the bin and its compacted in the bottom
- branches have been pushed in and not broken up small enough, catching on the sides
- waste that has been in the bin for a while has start to decompose anaerobically and become stuck
- waste that is damp/wet has become stuck
- waste that has frozen (especially when put in wet)
If you have put a lot of damp waste in, or the waste has been in the bin a while it may have become stuck. You can help us by moving around the contents of the bin using a broom handle or spade to loosen the material just prior to collection to make sure it is emptied fully when tipped without the waste becoming stuck in the bin.
Please note we don’t return for to re-collect bins that are half-emptied.
My bin is damaged/missing how do I order a replacement?
Please log onto My Wyre Forest to order a replacement bin.