Policy
Wyre Forest District Council garden waste service terms and conditions
Last updated: version 2, November 2026
These terms and conditions explain how the Council’s garden waste service works, how to use your brown bin, and what you need to do as a customer. They also cover collections, charges and renewals, moving home, cancellation, and how we handle your personal data. In these terms, “we”, “us” and “our” mean Wyre Forest District Council.
About the service
1. We will provide the number of bins you request and empty them at the agreed frequency for the garden waste service.
2. All bins belong to Wyre Forest District Council and remain our property during and after this agreement. All waste must fit inside the bins we provide. We will not collect any waste that is not inside a Wyre Forest District Council brown bin.
What you can put in your bin
3. You may only use this service to dispose of the following agreed waste:
- Grass cuttings/hedge and shrub cuttings/leaves, twigs and bark/small plants and weeds/cut flowers.
The following list gives examples of waste we do not accept. It is not a complete list: - Kitchen waste(peeling)/animal waste (bedding/litter/faeces)/plastic bags/pots/trays/bricks/rubble/stones/soil and turf/tree stumps/large branches (over 10cm/4in in diameter).
Using your bin and putting it out
4. You should not fill your bin so heavily that moving or emptying it is hazardous to our collection crews. We reserve the right to suspend or cancel your service if we consider your bin to be overweight.
5. The bin lid must be closed when you put it out for emptying. We reserve the right to suspend or cancel your service if you do not put your bin out with the lid closed.
6. You must put your bin out by 6.30am on your collection day, at the front edge of your property on a firm, solid surface, unless you are signed up to our assisted collection service.
7. Crews will not return to empty your bin if you do not put it out, if you put it out late, or if it contains waste we do not accept (see point 3). You are responsible for keeping your bin clean.
8. You must only use your bin to store garden waste for collection by the Council. We accept no liability for the loss of any materials placed in the brown bin, whether for disposal or for any other reason.
9. If crews try to empty your bin but waste is stuck because it is compacted, too large or affected by cold weather, any waste left in the bin will stay there until your next scheduled collection.
10. You must allow the Council, and anyone we authorise, access to your brown bin at all reasonable times to repair, replace or remove it.
Missed collections and service changes
11. If collections are missed because of circumstances beyond our control, we will make every effort to arrange an alternative collection. When an alternative collection is arranged, you should leave your bin out for collection.
12. We may suspend garden waste collections during severe weather.
13. If we accidentally miss your collection, you should report it through MyWyreForest on our website or call our Customer Service Centre on 01562 732928 (Option 3). We will review your report. If we find that we are at fault, we will return to collect your waste or arrange to take extra waste at your next collection.
14. If operational issues prevent us from completing collections in your area, we will share updates on our website and/or social media and arrange to return within a reasonable time. If your bin is not out when we return to your area, we will not reschedule or refund that collection.
15. We reserve the right to change your collection day, giving you reasonable notice.
Moving home
16. You are responsible for your brown bin. If you move house within the district, you must tell us before moving your bin to your new property. You must not remove the bin from the property without our prior agreement.
Charges, payments and renewals
17. You must pay the agreed charge for the service in line with these terms and conditions. The charge covers emptying one bin. Additional charges apply for any extra bins you need at your property.
18. Charges are set from 1 April each year. We reserve the right to increase or change the service charges. We will tell you about any price changes.
19. We will contact you about one month before your current year’s service expires (your anniversary date) to invite you to renew your subscription. If we do not receive full payment by the due date on your invoice, we will suspend your service. If you pay late, your service will restart from your next scheduled collection, provided you pay at least one week before that collection. We will not reschedule or refund collections missed because of late payment.
20. If your invoice remains unpaid, we will close your account and remove your bin. If you want to restart the service after it has been cancelled for non-payment, you must apply again as a new customer and pay any administration fees that result.
Cancellation and withdrawal of service
21. We reserve the right to withdraw the service at any time. Reasons include, but are not limited to, unpaid annual invoices, misuse of the bin, and abuse of any kind towards Wyre Forest District Council staff.
22. This agreement stays in force until you or the Council ends it using our cancellation form, by telephone or in writing.
23. These terms and conditions remain in force throughout the agreement. If you cancel the service at any stage, we will not issue a refund, and we will remove your bin. Any outstanding charges or invoices you owe the Council may be collected as a debt.
How we use your personal data
24. We will collect, process, retain and share your data in accordance with Data Protection law. You can find more information in the privacy notices on our website.
Changes to these terms
25. Wyre Forest District Council reserves the right to make reasonable changes to these terms and conditions at any time.