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Safeguarding policy, procedures, protocols and practice policy

Annex F: Essential contacts, lead agencies and protocols

Last updated April 2023


Table 1: Wyre Forest District Council Essential Contacts



Contact Details

Named Safeguarding Officer

Kathryn Underhill

Community and Strategic Projects Manager

Prevent lead


Telephone: 01562 732956

Safeguarding Support Officer

Barbara Sarbinowska

Housing Manager


Telephone: 01562 732181

Chief Executive

Ian Miller

Chief Executive


Telephone: 01562 732700


 Table 2: Lead agencies


Contact Details

Worcestershire Safeguarding Children Partnership

Steve Eccleston

Worcestershire Safeguarding Adults Board

Bridget Brickley, Board Manager

01905 844474 / 01905 846572

Worcestershire Local Authority Designated Officer (LADO)

01905 846221

Children’s Services - Family Front Door


  • 01905 822666 
    Public number for emergencies (Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm)
  • 01905 768020
    Emergency Duty team during out of office hours (5:30pm to 8:30am weekdays and all day weekends and bank holidays)

Adult and Community Services – Adult Protection

  • Access Centre – Professionals - 01905 768053
  • Access Centre – Service users - 0845 607 2000
  • Duty Line (9am to 1pm) - 01905 822613 or 01905 822614

West Mercia Police - Public Protection Unit


  • 0300 333 3000
  • 101 non emergency
  • 999 emergency

Wyre Forest Nightstop and Mediation

01562 743111

NSPCC 24 hour Child Protection Helpline

0808 800 5000

Childline UK

0800 111

West Mercia Victim Support

0808 168 9111

Victim Advice Line West Mercia

0800 952 3000


Table 3: Safeguarding area by lead agency and relevant protocols

Safeguarding Area

Lead Agency

Relevant Protocols

Safeguarding Children

Worcestershire Safeguarding Children Board

Levels of Need Guidance to support your professional judgement in responding to the needs of children and young people in Worcestershire.

Aims to support the application of professional judgement and actively encourage conversations within and between agencies when responding to the needs of children and young people, in particular concerns about risk and harm.

Safeguarding Adults

Worcestershire Safeguarding Adult Board

Safeguarding Adults multi agency policy and procedures for the West Midlands

Self Neglect


Worcestershire Safeguarding Adult Board

Worcestershire Safeguarding Adult Board Multi Agency Self Neglect Guidance

Complex Adults Risk Management Framework (CARM)

Worcestershire Safeguarding Adult Board

A CARM was introduced in Worcestershire during 2022.  It provides front line practitioners with a framework to facilitate effective joint working with adults who:

  • are at risk of harm due to their complex needs,
  • where the risks cannot effectively be managed via other processes or interventions, such as section 9 care and support assessment or section 42, safeguarding enquiry under the Care Act 2014.
  • the adult’s engagement with support is intermittent or it has been difficult to engage with the adult
  • individual agency procedures have not been able to resolve the problem(s)
  • Without some form of support the risk is likely to increase

Details of the CARM framework, including how to make a referral, can be found by following the link below:

WSAB CARM framework

Worcestershire Safeguarding Adults Board Guidance


Worcestershire Safeguarding Adult Board

Child Sexual Exploitation

Worcestershire Safeguarding Children Partnership

Guidance for Practitioners: A step by step process for responding to Child Sexual Exploitation concerns

Domestic Abuse

Worcestershire Domestic Abuse Partnership Board

Worcestershire Domestic Abuse Strategy 2022-2025

Multi Agency Risk Assessment Conference (MARAC) Referral Form


North Worcestershire Community Safety Partnership

Prevent duty guidance Email: Guidance for specified authorities in England and Wales on the duty in the Counter-Terrorism and Security Act 2015 to have due regard to the need to prevent people from being drawn into terrorism

Breach of terms of employment/disciplinary procedures

Wyre Forest District Council

Human Resources Policies and Procedures

WFDC Intranet

Anti Social Behaviour

North Worcestershire Community Safety Partnership

Community Trigger Protocol


Bogus callers or rogue traders

Worcestershire Regulatory Service

Worcestershire Regulatory Services



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