Our polices and procedures

Policies and procedures for conducting council business

This information can be found on our constitution pages.

Policies and procedures for delivering our services

Where published these will be available on this website under the various service headings. If you are unable to find the information you require please contact the web team.

Pay policy statement

The pay policy statement is a requirement under the Localism Act 2011 which requires the council to detail how it pays staff, from chief officers to those on the lowest grades and the relationship between the pay of chief officers and other staff. View our pay policy statement.

Policies and procedures about the recruitment and employment of staff

We use a values based recruitment approach to select employees with values that align to the Council's. Information on vacancies, apprenticeships, work experience placements and volunteering opportunities can be found on our jobs, apprenticeships and volunteering page. You may also be interested in our equality, diversity and inclusion information pages.

Customer service

Our customer service charter explains our standards and commitment to customer service for the people of Wyre Forest.

View information on our customer services, including how to find us or you can provide us with feedback and find out more about our complaints procedure on our let us know page.

Records management and personal data policies

Information regarding privacy, data protection; including data sharing, records retention, destruction and archive policies can be viewed on our privacy and data protection section of the website. Our privacy notices are also located here including the fair processing notice.

Charging regimes and policies

Where applicable these will be displayed on the relevant section of our website.