Head of Operational Services job description

This is a description of the job as it is constituted at the date shown January 2018. It is the practice of the Council to periodically examine job descriptions, through the Employee Development Review Scheme, and, update them or incorporate any changes to ensure that they reflect the job performed. The procedure will be conducted in consultation with the post holder.

The aim will be to reach agreement on reasonable changes, but if agreement is not possible the Council reserves the right to make changes to your job description.

Job title

Head of Operational Services

Directorate

Community Well Being and Environment

Section

Depot Services

Salary

No details

Post number

No details

Location

  • Green Street
  • Wyre Forest House

Hours

Full time, 37 hours per week - see special conditions

Purpose of job

  • To be responsible to the Corporate Director Community Well Being and Environment for the management of services and responsibilities identified under Operational Services, Civil Contingencies and Health and Safety.
  • To formulate policy, business planning and develop alternative methods of service delivery/funding.

Reporting relationships to other posts

The post holder will report directly to the Corporate Director: Community Wellbeing and Environment.

The post holder will be responsible for the Assistant Operational Services Manager, the Fleet and Garage Officer, the Business and Finance Support Officer and the Civil Contingencies and Resilience Manager.

The post holder is responsible for, but indirectly manages all depot related teams and operatives including waste management, parks and open spaces, arboriculture services, cemetery service, civil and environmental enforcement, fleet & garage services, , business support unit, corporate & depot health and safety, commercial and business implementation team(Customers and Income), regional North Worcestershire Civil Contingencies and Resilience shared service unit.

Requirements in relation to expereince, education, special qualifications and training

  • The post holder must demonstrate relevant management experience in a related field.
  • The post must hold a recognised management qualification to NVQ level 4 standards (or equivalent level) and have proven communications, operational, administrative and budgetary skills.
  • It is desirable that the post holder can demonstrate specialist knowledge in one or more of the following areas: waste management, on and off street car park management and enforcement, health and safety at work (legislation and practice), emergency planning, resilience, commercialism.

Main duties and responsibilities

Corporate and Strategic responsibilities

  1. To assist in the management and review of the operation of the Community Well Being and Environment Directorate, including the development of relevant strategies and plans.
  2. To ensure the performance of the Directorate against the Council’s Corporate Plan.
    To assist in the preparation and the monitoring of the Directorate Budget, ensuring that it is operated in accordance with the Council’s policies and in accordance with Financial Regulations and Standing Orders.
  3. To provide appropriate professional advice to the Director, Chief Executive, Scrutiny and Regulatory Committees and elected Members, as required by the Corporate Director - Community Well Being and Environment.
  4. To effectively manage the human and physical assets of the Directorate in order to achieve high quality customer services and the principles and improvement targets set out in the Council’s Corporate Plan.
  5. To assist the Corporate Director - Community Well Being and Environment in the day to day operation and management of the Directorate, including responsibility for Health & Safety, Welfare at Work and ensuring that the Council’s Health & Safety policies are implemented and adhered to at all times.
  6. To act as a full and active member of the Directorate Management Team, contributing to the overall effective delivery and development of the Directorate’s services in accordance with the Council’s Corporate Plan and values.To lead the development of the Council’s purpose to “keep my place safe and looking good” encompassing direct management of all depot based services and its commercial services.
  7. To work collaboratively with the Cultural Services and Marketing Manager, in particular on parks development, and other internal and external partners to achieve purpose.
  8. To be the corporate lead on Health and Safety.
  9. To lead the North Worcestershire Civil Contingencies and Resilience shared service.
  10. To ensure services are efficiently managed and meet expectations from the customers’ perspective.
  11. To assist in the management and review of the operation of the Community Well Being and Environment Directorate, including the development of relevant strategies and plans.
  12. To be responsible for the Council’s purposeful system, “keep my place safe and looking good” including line management of the relevant posts within the system.
  13. To provide leadership, management and high standards of customer focussed service delivery for all the Council’s depot related teams and operatives including waste management, parks and open spaces, arboriculture services, cemetery service, civil and environmental enforcement, fleet & garage services, business support unit, corporate & depot health and safety, commercial & business implementation team (Customers and Income), regional North Worcestershire Civil Contingencies & Resilience shared service unit.
  14. To ensure services are promoted through educational campaigns and environmental awareness activities and on the Council’s intranet and website.
  15. To work closely with the Waste Disposal Authority to ensure the effective execution of all waste collection functions and to operate in accordance with all relevant legislation, health and safety, codes of practice, recognised best practice and industry standards.
  16. To hold overall responsibility for the depot’s security, maintenance and cleanliness and ensure close communication and collaboration with all service leads.
  17. To plan, monitor and manage the services’ budgets, including charging options and revenue growth opportunities, ensuring that budgetary control procedures are followed and that all matters are dealt with in accordance with the Council’s Standing Orders and Financial Regulations.
  18. To ensure all relevant legislation and guidance is adhered to and that relevant policies, procedures and working practices are developed and updated in line with current legislation, including external legislation.
  19. To drive continuous improvement and efficiency in service delivery, tackling performance and developing the most appropriate range of service delivery options based on improving the systems measures and performance indicators.
  20. Lead employees to be champions of change to ensure the development of a cohort of future managers. Gear support to achieve this through coaching, mentoring, appropriate training opportunities and creative solutions.
  21. Alongside the Corporate Leadership Team and other service managers, promote the cultural change from ‘Command and Control’ to Systems Thinking.
  22. To provide leadership in challenging all inefficient and non-customer focussed systems and processes which stand in the way of the success of this role.
  23. To be the Council’s corporate lead officer and competent person for Health and Safety at Work Regulations and to lead, co-ordinate and promote the Council’s Health and Safety Forum and Health and Safety policies.
  24. To be the Council’s corporate lead officer for the Civil Contingencies and Resilience, including Emergency Planning Rest Centre function.
  25. To manage the North Worcestershire Civil Contingencies and Resilience shared service.
  26. To co-ordinate and promote the Council’s Emergency Planning and Business Continuity functions for depot related services in liaison with the Civil Contingencies and Resilience Manager.
  27. To manage an efficient business support team ensuring timely and accurate HR monitoring, customer liaison, budget monitoring and administrative support is provided for all systems based at the depot.
  28. To ensure that the relevant portfolio holder is regularly updated and appraised of developments within the system.
  29. To engender understanding of constructive Member relationships and the importance of the “No Surprises” protocol across the team.
  30. To liaise with other public and private sector partners to maximise the efficient delivery of the service and explore joint working and/or alternative delivery models.
  31. To actively contribute to the Wyre Forest Forward programme and corporate agenda by upholding and promoting the Council’s values and customer service principles.

Other responsibilities

  1. To “Troubleshoot” specific problems or issues which may be contentious or complex, as required by the Corporate Director - Community Well Being and Environment.
  2. To act for the Corporate Director - Community Well Being and Environment during any absence if required.
  3. To contribute to peace time emergency planning, as appropriate
  4. To contribute to the strategic overview and management of the Council as required by the Chief Executive or Director.
  5. To work with outside bodies and organisations, as required, for the benefit of the Directorate’s vision, services and strategy.
  6. To carry out any other duties and responsibilities within the scope of this post, as may be allocated from time to time, by the Corporate Director - Community Well Being and Environment.

General duties

  1. As an employee you must comply with the requirements of the Health and Safety at Work Act 1974 and affiliated regulations. You are also required to comply with the Council’s Health and Safety Policies and take reasonable care for the health and safety of yourself and of others.
  2. Responsibility for ensuring that data created, received or acted upon is of high quality in accordance with the Council’s Data Quality Policy.
  3. To maintain the confidentiality of personal and sensitive information.
  4. To have a flexible approach to the work required to be undertaken, to assist other employees and ensure that the administrative needs of the Directorate are met.
  5. To work outside normal office hours from time to time as the demands of the post and emergencies dictate.
  6. To demonstrate commitment to the values of approachability and accessibility, partnership working, customer care, personal development, effective communications, team working, equity and fairness, innovation and creativity and a will-do attitude.
  7. The post holder may be required to carry out any other duties and responsibilities within the scope of the post which may be allocated from time to time by the Director or an authorised representative.

Health and safety statement

As an employee you must comply with the requirements of the Health and Safety at Work Act 1974 and affiliated regulations. You are also required to comply with the Council’s Health and Safety Policies and take reasonable care for the health and safety of yourself and of others.

Special conditions of the post

It is desirable that the post holder provides an appropriate means of transport for use in connection with the duties of this post.  Recompense will be at the rate as agreed by the Council.  You may, therefore, from time to time be required to provide a suitable vehicle and your car insurance should cover you for business use.

In accordance with the Local Government and Housing Act 1989 any posts graded on spinal point 44 or above are included in any statutory list held by the Council of politically restricted posts.  Accordingly, such post holders will not be able to be a candidate, or prospective candidate, for election as an MP, MEP or Local Councillor; hold office in a political party; act as an agent or sub agent for a candidate for election as an MP, MEP or Local Councillor; canvass on behalf of a political party or for a candidate for election to MP, MEP or Local Councillor and speak or write in public in a manner which appears to be designed to affectpublic support for a political party.

The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the Council’s Equal Opportunities.

This job includes duties that may require an element of physical effort and mobility on an occasional basis. To meet the needs of the service, the ability to undertake the full range of duties for the contracted hours will be required.

Person specifiaction

Essential criteria - qualifications

  • NVQ level 4 or equivalent in management or related field

Desirable criteria - qualifications

  • Health and Safety qualification

Essential criteria - experience

  • Significant  and relevant management and supervisory experience
  • Significant experience of budgetary control and financial management
  • Development and implementation of new ways of working to improve efficiency

Desirable criteria - experience

  • An understanding of the Council's Standing Orders and Financial Regulations.

Essential criteria - knowledge and skills

  • Relevant knowledge in one or more of the following areas:
    • Operational management,
    • waste management,
    • on and off street car park management and enforcement,
    • health and safety at work (legislation and practice)
  • Organised, self motivated, use initiative to achieve goals
  • Ability to write reports, interpret legislation and  policies
  • IT literate and able to use spreadsheets, manipulate data and produce performance reports
  • Proven financial management, procurement and budgetary control skills
    Political awareness
  • Developed leadership, presentational and communication skills
  • Negotiating skills, dealing with conflict and excellent interpersonal skills
  • Ability to motivate, work as part of a team and implement change

Desirable criteria - knowledge and skills

  • Knowledge of relevant legislation
  • Evidence of undertaking a corporate project or role
  • Understanding of systems thinking principles.

Essential criteria - special requirements

  • Flexible approach to working hours, able to work outside normal office hours if necessary.