ReWyre Letting Privacy Notice

The following privacy notice has been issued by Wyre Forest District Council and is designed to explain how we collect, process, store and share you personal data for the purpose of enquiries and complaints received relating to ReWyre Lettings and the Private Sector Access Team.

The Council is fully compliant with all UK and EU Data Protection Regulations effective from 25 May 2018.

Should you have any queries regarding this privacy notice, please contact the Council’s Data Protection Officer, Wyre Forest District Council, Wyre Forest House, Fine Point Way, Kidderminster, Worcestershire DY11 7WF.

Who we are and what we do

ReWyre Lettings was established within Wyre Forest District Council to improve access to the Private Rented Sector for those vulnerable clients who are unable to access accommodation through main stream letting agents.

The Private Sector Access Team who deliver the service through ReWyre Lettings uses and are responsible for certain personal information about you.

What information do we collect

Personal information such as name, addresses, dates of birth, national insurance numbers for you and certain persons in your household.

Financial information such as income and expenditure details, capital details and whether you receive any benefits.

Housing details such as type of accommodation you live in, rent paid, landlord details.

Contact details such as telephone numbers, email addresses to be able to contact you.

How we use your data

Your personal information will be treated as confidential but it may be shared with other Council services in order to ensure our records are accurate and up to date and to improve the standard of the services we deliver.

We will only use your information in ways which are permitted by the General Data Protection Regulation and the current Data Protection law.

Why do we need your personal information

We will collect personal data to deliver the following services:-

  • The administration and assessment of applications for the letting of properties within the Private Rented Sector
  • The letting and management of properties
  • The assessment and provision of financial assistance
  • To respond to housing complaints and enquiries    

Who do we share your information with

Routine sharing of information

  • The Department for Work and Pensions
  • Her Majesty’s Revenues and Customs
  • Other local authorities to ensure correct assessment of any entitlement, prevention of fraud or the recovery of amounts outstanding
  • Police and other enforcement agencies to assist in the detection and prevention of crime.

Specific sharing of information

Other council Departments
Where other departments of the Council have a legal right to data we hold, information shall be provided which is relevant to their legal powers.

National Fraud Initiative

The Council is required under Part 6 of the Local Audit and Accountability Act 2014 to participate in the National Fraud Initiative (NFI) data matching exercise that matches electronic data within and between public and private sector bodies to prevent and detect fraud. Data will be provided to the Cabinet Office for NFI and will be used for cross – system and cross authority comparison with other relevant organisations data for the prevention and detection of fraud. It does not require the consent of the individuals. Data matching by the Cabinet Office is subject to a Code of Practice. 

How we store your data

Your data will be held securely electronically and will not be stored in a country outside the UK. All paper records containing your personal information will be held securely on our filing systems.

How long do we keep your data

We do not keep your details for any longer than is necessary and when we no longer have a need to keep your details we will delete or destroy your details securely.

Please see the Council's data retention and disposal policy

Requesting access to your data

Under Data Protection legislation, all persons have the right to request access to information about them that we hold. To make a request for your personal information, contact the

Data Protection Officer

Wyre Forest District Council
Wyre Forest House
Fine Point Way
DY11 7WF

You also have the right to:

  • Object to processing of personal data that is likely to cause, or is causing, damage or distress
  • Prevent processing for the purpose of direct marketing
  • Object to decisions being taken by automated means
  • In certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed and
  • Claim compensation for damages caused by a breach of the Data Protection regulations.

If you have a concern about the way we are collecting your personal data, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office.