Complaint Decisions

We welcome feedback on the services we provide and other work we do. These are handled under our Let us know policy. We carefully consider any complaints and there is the opportunity to ask for a complaint to be reviewed by a senior officer if the complainant remains dissatisfied.

This is in addition to the right for individuals to submit a complaint to the Local Government Ombudsman. Most of the complaints to the Ombudsman result in decisions by the Ombudsman not to investigate a complaint or that there has been no fault in the council’s decision-making or actions. We are making available here all of the Ombudsman’s decision letters from October 2012 onwards. Decision letters do not give names or other details that would allow the complainant to be identified.

Please note the pdfs listed below may not be suitable for users of assistive technology.

Complaint ReferenceSummary of Ombudsman's decisionDate
12012994 The Council did not act with administrative fault 11/02/12
12001219 Not to investigate further 08/10/12
12011248 No investigation initiated - no administrative fault 02/01/13
13002866 The Council was not at fault 21/07/13
14000944 No investigation initiated - the Council was not at fault 10/12/14
14015705 Not to investigate further 30/04/15
15008542 No investigation initiated - lies outside the Ombudsman's jurisdiction 05/10/15
15014659 No investigation initiated - the Council was not at fault 26/01/16
17012318 No investigation initiated - there is no exceptional reason to not seek a remedy in court. 11/12/17

No investigation initiated - it is unlikely we will find fault in the Council’s actions.

18012336 Closed after initial enquiries 11/01/19
18016618 Closed after initial enquiries 20/03/19
18011910 Closed after initial enquiries 17/04/19
19006773 Upheld 20/11/19
19006618 Closed after initial enquiries 24/12/19
19008861 upheld 30/01/20
19011977 Closed after initial enquiries 11/02/20
19017598 Closed after initial enquiries 18/03/20