Customer Services

Do you need the Hub?

It may be quicker and easier to use our website to:

Remember it's cheaper if you contact us online!

Contact information

The Hub has a team of trained staff on hand to provide information, help and advice on a range of services.

Email the Hub

Call the Hub on 01562 732928 (9am - 5pm Monday - Friday)

Do you need Operational Services?

It may be quicker and easier to use our website to:

Remember it's cheaper if you contact us online!

Contact information

For enquiries relating to rubbish, recycling, trade waste, garden waste, street cleaning, car parks, parks or play areas.

Email Operational Services operationalservices@wyreforestdc.gov.uk

Call Operational Services on 01562 732528 (Monday - Friday 9am - 5pm)

 

Visitors to the Hub in person

We are seeking to comply with the latest government advice and public health best practices during the COVID-19 outbreak.

  • Visitors are welcome with a prebooked appointment, available Monday to Friday 9am to 5pm. To make an appointment please call 01562 732928.
  • If you have an appointment or are in an emergency homeless situation please use the intercom and wait.
  • To prevent the spread of COVID-19 please wear a face covering when visiting.

The Hub at Green Street, Kidderminster, DY10 1HA.

Read our Customer Service Charter.

Out of hours

01562 850053

You can contact this number out of hours in cases of emergency or urgent attention ONLY, this is NOT an advice line.

Our out of hours service is receiving a high volume of calls, please be patient. We will answer your call as soon as possible. You will be offered the chance to receive a ring back call, please take advantage of this service. You won’t lose your place in the queue.