What happens if your bin has not been emptied?
Our crews start their rounds at 6am so please make sure your bin is out for collection before then. It is best to put it out the night before.
Rounds may change from week to week, so your bin could be emptied anytime between 6am and 4.30pm.
If your bin hasn't been emptied after 4.30pm, please check if your bin has a yellow or red contamination tag on it. If it has, please follow the instructions on the tag and put your bin out again on your next collection day. Crews will not come back to empty bins that weren't collected because the wrong waste was put in the bin.
You can only report a problem with your collection if:
- There isn't a yellow or red tag
- Your bin was out by 6am on the correct collection day and it is after 4.30pm. Check your bin collection day.
- There was no obstruction or access problem for the bin lorry
- If it is reported within 48 hours (or 2 working days) of your normal collection day
If we don't empty your black bin, we aim to return and collect it within 48 hours.
If your green recycling bin has not been emptied, unfortunately we do not return for these. If you have any extra recycling please put it in an untied bag next to the bin and we will take this on the next collection.
Garden waste collections
If you are a garden waste customer and your brown garden waste bin has not been emptied we will accept additional waste in untied bags next to your bin, and we will take it on your next scheduled collection.