Test and Trace Support Scheme

The Government has announced a new financial package to support and enforce self-isolation.

In some circumstances, if you are required by law to self-isolate from Monday 28 September you may be supported by a payment of £500, payable from Wyre Forest District Council.

Check if you are eligible

To be eligible for the £500 one-off payment you MUST meet all the qualifying criteria.

  • You need to be employed or self employed  
  • Must have a loss of income
  • Been issued with a unique 8 digit ID code from NHS Test & Trace service
  • Currently receiving one or more of the following benefits Universal Credit, Working Tax Credit, Income based ESA, Income based JSA, Income Support, Housing benefit or Pension Credit. (Please note Council Tax Reduction is not included)
  • A resident of Wyre Forest


If you are not receiving one or more of the above benefits but meet all the other criteria then you may be entitled to help under our discretionary scheme.

You will need to meet all the following additional qualifying criteria.

  • Your normal earnings (before being required to self isolate) are no more than £300 gross per week.
  • You normally work more than 16 hours per week.
  • You have savings/capital of less than £3000. (Housing benefit rules will be followed when determining capital)


For full details please see our discretionary payments scheme policy


Who is not eligible

You will not be eligible for the scheme if you do not meet the above criteria or

  • you are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period)
  • your self isolation period started before 28 September 2020
  • you have not received official notification from NHS Test and Trace telling you to self-isolate
  • you have not experienced a loss of income
  • you are furloughed during the self-isolation period
  • your self-isolation period ended more than 14 days ago
  • you are a full time student


Before you start

You will need the following information to complete this form:

  • Proof of your employment
  • Contact details for your employer, name, address and phone number
  • If you are self employed, evidence of self-assessment returns and trading income eg. recent business bank statement (within the last two months), most recent set of accounts or evidence of self-assessment tax return.
  • a notification from NHS Test and Trace asking you to self-isolate (this will include a unique 8 digit code)
  • your National Insurance number
  • a copy of your latest bank statement which includes your name, your sort code and account number.
  • if you are applying for our discretionary scheme you will need to provide evidence to show how self-isolation will cause exceptional financial hardship

We cannot consider your application until all required evidence has been provided.


How can I apply?

Apply for the Test and Trace Support Payment here .  Someone else can help you fill in the form or do it for you but only the person who has been asked to self-isolate by NHS Test and Trace can receive the payment.  If you need help filling in the form please email testandtracesupportpayment@wyreforestdc.gov.uk or phone 01562 732928 (9am – 5pm).  You will still need to upload your evidence with the application form or send it by email.

Please ensure you press the submit button when you have completed the form to send it to us. 

If you are unable to upload your evidence on the application form, you must email it to us testandtracesupportpayment@wyreforestdc.gov.uk

Frequently Asked Questions

How much is the payment?

You may be supported by a lump sum payment of £500

Will this payment be taxed?

This payment will be subject to income tax. It will not be subject to National Insurance contributions.

What if I’m overdrawn?

If your bank account is overdrawn you are able to exercise your 'first right of appropriation'. This means you have the right to tell the bank how you want the £500 payment to be used so that they don't automatically use it to clear your overdraft.  The law provides that a customer needs a minimum amount of money to live on. You must contact your bank before the payment is made.

See Citizens Advice Bureau for further help to claim back any charges.

How long will this be in place for?

The scheme will run until 31 January 2021.

When did this come into force?

These changes came into effect on Monday 28 September 2020, alongside the legal duty to self-isolate.  Our application form was available from 12th October; individuals who are eligible prior to that date will be able to make a backdated claim.

What happens after I’ve applied?

We will contact you within 3 working days of your application to let you know if you are eligible or not.  Payments will be made within 3 working days of successfully verified applications.

Data protection and privacy notice

Read the self-isolation payment privacy notice.


Other support

If you are struggling financially, please contact us for help.  We have a range of ways we may be able to help

Here2Help is a countywide community action response to those who are struggling due to the pandemic.

The NHS Volunteers scheme can provide help with various day to day activities that might be more difficult during the pandemic.

www.gov.uk has benefits information and support available for all people in financial hardship.