How you can help or receive help

I am a vulnerable person in need of help

If you need help during this difficult time and would like to be contacted by a helper or volunteer, please fill in the Here 2 Help form on the Worcestershire County Council website.

The Here2Help site provides a central location for those members of the community that do not need urgent help and are unable to seek help from family, friends and neighbours. 

It is not intended as a service for those who already receive Adult Social Care help or who can ask family, friends or neighbours for help or are already linked with a community group in their area.

If you are unable to complete the form online, you can phone 01905 768053 where someone will be able to help you fill in the online form. This number can be used Monday to Saturday between 8am and 8pm.

If you have asked for help, you will be responded to within 24 hours to discuss in more detail your needs and what can be offered to support.

I would like to volunteer

If you want to help volunteer to deliver food and supplies to elderly and vulnerable people then please complete the Offer of Help form on the Worcestershire County Council website.

If you are offering help your details may be passed onto a local volunteer or community group to help mobilise support needed in your area.

There are a few things you can do to help yourself and your community in the current situation.

If you are able to, consider donating items to local food banks who are in short supply of goods for those in crisis.

Find collection points across the district

Worcestershire County Council have produced a 5 step guide to looking after yourself and others. You can read the advice below or on the Worcestershire County Council website.

COVID-19: Five steps to look after yourself and others

Take care of yourself and stay healthy

One of the best ways to protect others is to protect yourself.

Wash your hands regularly and thoroughly with soap and water for 20 seconds and dry thoroughly.

Isolate yourself from others as much as possible. Stay away from places where people gather, like bars, clubs and cinemas.

Call, chat, check

Swap phone numbers with your immediate neighbours.

Check on your neighbours and loved ones, particularly if they are elderly or vulnerable.

Help to provide them with food and other essential supplies if you can.

Alert relevant organisations if you are concerned about the wellbeing of others.

Be Kind. Think of others

Please shop considerately. Don’t bulk-buy essential items like toilet paper, longlife foods or baby supplies.

Use local community social media groups to share information and advice.

If you have surplus supplies of essential items, consider offering them to people in need.

Avoid wasting food – you could even sow fast growing seeds like cress or lettuce.

Get online to stay in touch

Being in self-isolation doesn’t mean cutting yourself off from others.

Consider using methods like video calling on your phone or computer to speak tofriends and loved ones.

For those who are not online, a telephone call is the ideal way to stay connected.

Share accurate advice and information

We live in a world of rumour and misinformation – make sure you’re accessing and sharing accurate news.

Use reputable and verified news sources – if you hear something that doesn’t sound right, do some research on websites you trust.

Our website is being updated regularly with all the latest news about the ongoing situation.

See all the latest updates from Worcestershire County Council