Services affected by coronavirus
For the latest information and advice on the coronavirus, please visit the NHS, GOV.UK or Worcestershire County Council - coronavirus information websites.
Our bin collections are currently taking place as normal.
You can help us keep the service running and assist our crews during this challenging time by reducing your waste as much as possible.
Some household recycling centres (tips) are now open with reduced opening times/days. For up to date information and to check which sites are open, visit Worcestershire County Council's website.
We recommend composting any garden waste at home but, if you’re unable to do that, we run a fortnightly garden waste collection service. Sign up for garden waste collections.
How to dispose of your waste safely
Please make sure you wash your hands thoroughly after you touch waste or your bin.
We also ask you to follow our normal waste collection guidance.
Individuals with confirmed COVID-19 who have been assessed as suitable for self-isolation can store their personal waste (for example, used tissues and disposable cleaning cloths) securely within disposable bags. When appropriate, these bags should be removed and placed into another bag and securely tied or sealed and kept separate from other wastes. This must be stored for at least 72 hours before being put in your usual domestic or household waste bin. Other household waste can be disposed of as normal.
Please note from Monday 19 July 2021, the Hub is open for pre-booked face to face appointments and emergency housing enquiries only.
Our phone lines are open from 9am until 5pm Monday to Friday (10am - 5pm Wednesdays).
Our contact us page has details of how to get in touch with us about our services.
Please note there is no customer service team based at Wyre Forest House. For access to council services visit our contact us page for details.
If you are required to visit Wyre Forest House, please use the intercom system to gain access. Please scan the QR code to help with test and trace.
Our external meeting rooms can still be booked for work related meetings in accordance with Government guidelines and maximum numbers dictated by 2m social distancing. The room hirer must ensure their booking is managed within the current guidelines applicable to their booking and be responsible for managing the risks, taking account of the relevant Government guidance for their specific activity or sector. The Council will not be held responsible for any breaches. The cafe is closed. Further room hire details are available by contacting 01562 732101.
Wyre Forest Cemetery and crematorium
For the most up-to-date information regarding Wyre Forest Crematorium; managed by Dignity, and how services maybe affected during the Coronavirus pandemic please visit their website for further guidance.
Kidderminster cemetery is currently open as normal. Please observe social distancing at all times.
We continue to provide pre-booked telephone appointments for the planning surgery.