Rateable Values Published Online

The VOA has published over 1.9m rateable values online  It takes ratepayers a couple of minutes to click, find and review their rateable value online.

Frequently asked questions



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What are business rates?

Business rates is a local tax that is paid by the occupiers of all non-domestic /business property, in the same way that council tax is a tax on domestic property.

Business rates are charged on most business properties such as shops, offices, pubs, warehouses and factories. However, the property doesn't have to be used for a business - if it is used for purposes which are not domestic it is likely to be rateable. We will send you a business rates bill each year.


Roles and responsibilities?

The VOA sets the rateable value of business premises by using property details such as rental information.

We use the rateable value and the business rates multiplier (set by central government) to calculate your business rates bill.


What is the Rateable Value?

The rateable value is assessed by the Valuation Office Agency, which is an agency of HM Revenue and Customs.

A property's rateable value is an assessment of the annual rent the property would rent for if it were available to let on the open market at a fixed valuation date.

  • Until 31 March 2017, the rateable values will be based on a valuation date of 1 April 2008.
  • From 1 April 2017, the rateable values will be based on the valuation date of 1 April 2015.

If you think your rateable value is incorrect, you can find and view your property details here:



What is a revaluation?


The VOA regularly reassess and update the rateable values of all business properties usually every five years. This is called a Revaluation. This is done to maintain fairness in the system by redistributing the total amount payable in business rates, reflecting changes in the property market. Revaluation does not raise extra revenue overall.


How can I find out more?

For more information on the 2017 Revaluation, rateable values, and business rates go to www.gov.uk/voa/revaluation .

You can also estimate your business rates bill, including any small business rate relief the local council may apply.

Valuation Office Agency - Referring business rates Revaluation enquiries to the VOA




Caller wants more information about business rates and rateable value.

Refer to



Find out  rateable value, and how it’s worked out.

Refer to www.gov.uk/voa/revaluation where they can look up their property by postcode and see details.


Update property details.

Refer to www.gov.uk/voa/revaluation

where they can look up their property by postcode and send in suggested amendments to the details.


Caller wants to know why their rateable value is different from their rent.


The VOA look at many rents in an area before deciding on the right rateable value for each property. Rents can vary between properties in an area, even if the properties are similar and the rents are agreed at the same time. This is because landlords and tenants often have different views on the rental value of a property and sometimes there are special lease terms that can affect the rent paid.

Refer caller to



Rent/trade details held for an individual's property.

The VOA does not publish this information online, as that would breach the Data Protection Act.

Refer to 03000 501 501 (03000 505 505 in Wales) to request the details 


Business has closed, and would like the property taken out of the Rating List.

The VOA doesn't remove properties from the Rating List just because the business has closed. It is more than likely that if the property still exists it may still be rateable.

Refer to https://www.gov.uk/introduction-to-business-rates 


Property that is in poor repair.

Refer to


to consider whether they should make a proposal – depending on state of disrepair.


Property undergoing refurbishment or structural alterations.

Refer to https://www.gov.uk/guidance/repair-and-rateable-value 


Small business rates relief

View information on Small Business Rate Relief

More information on https://www.gov.uk/apply-for-business-rate-relief


Information about Zoning


The VOA uses zoning to measure retail premises. This is a standard method of measuring retail premises for valuation purposes.

Refer caller to https://www.gov.uk/guidance/measuring-property-for-rating-purposes


Property measurements are wrong.

Refer to


where you can look up property by postcode and send in suggested amendments to the measurements.


Appeal/ challenge their draft 2017 rateable value.

Once the new rateable values come into effect on 1 April 2017, you will be able to make a formal challenge. You can find out more about the appeals process, including the reforms the Government has proposed.

Refer caller to https://www.gov.uk/guidance/how-to-appeal-your-rateable-value



Caller wants to correct address inaccuracies, including the postcode

If the address details listed on www.gov.uk/voa/revaluation

do not match the used address, they can submit a request to amend it online.


Caller wants to know if they should be paying business rates if business is run from home

You don’t usually have to pay business rates for home-based businesses if you:

  • use a small part of your home for your business, eg you use a bedroom as an office
  • sell goods by post.

Refer customer to https://www.gov.uk/introduction-to-business-rates/working-at-home .