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1.0 Purpose of the Policy

1.1 The purpose of this policy is to determine the level of discretionary relief payable under the council’s COVID-19 Additional Relief Fund (CARF) scheme.

1.2 Central Government has provided the authority with funding to assist ratepayers whose businesses have been, and continue to be, affected by the pandemic but that are ineligible for existing support linked to business rates.

1.3 The Government has not changed the legislation relating to business rates reliefs available to properties. Instead, the Government will, in line with the eligibility criteria set out in this policy, reimburse local authorities where relief is granted using discretionary relief powers under Section 47 of the Local Government Act 1988.

1.4 Whilst funding is provided by Central Government it is for the council to decide its own local scheme and determine in each individual case whether to grant this particular relief.

1.5 Relief under the CARF scheme will only be available to reduce chargeable amounts in respect of the 2021/22 financial year.

1.6 This document outlines the following areas:

  • Details of the criteria for receiving discretionary reliefs under the CARF scheme;
  • The council’s policy for granting the relief;
  • General guidance on granting and administering the relief;
  • Subsidy Controls applicable and
  • The council’s scheme of delegation.

1.7 Where ratepayers apply for relief they will be granted (or not granted) relief under the CARF scheme in line with this policy.

2.0 Discretionary Relief – Legislative Background

2.1 The original purpose of discretionary relief was to provide assistance where the property does not qualify for mandatory relief or to ‘top up’ cases where ratepayers already receive mandatory relief.

2.2 Over recent years and particularly since 2011 the discretionary relief provisions have been amended to allow authorities the flexibility to provide more assistance to businesses and organisations.

2.3 The range of bodies, which are eligible for discretionary relief, is wide and not all of the criteria laid down by the legislation will be applicable in each case.

2.4 The council will expect all businesses to provide such information and evidence as required in order to determine whether relief should be awarded.

2.5 There is no statutory appeal process or Tribunal against any decision made by the council although, as with any decision of a public authority, decisions can be reviewed by Judicial Review. The authority will however, upon request, review decisions made. Details of the internal review process are given within this policy.

2.6 The decision to grant or not to grant CARF is a matter purely for the council.

3.0 Eligibility for CARF scheme

3.1 Whilst the council has determined its own scheme the Department for Levelling Up, Housing and Communities has stated that, in order to receive the allocated funding, it must:

  1. not award relief to ratepayers who for the same period of the relief either are or would have been eligible for the Expanded Retail Discount (covering Retail, Hospitality and Leisure), the Nursery Discount or the Airport and Ground Operations Support Scheme (AGOSS);
  2. not award relief to a hereditament for a period when it is unoccupied (other than hereditaments which have closed temporarily due to the governments advice on COVID-19 which should be treated as occupied for the purposes of this relief) and
  3. direct their support towards ratepayers who have been adversely affected by the pandemic and have been unable to adequately adapt to that impact.

3.2 In line with Section 47(8) of the Local Government Finance Act 1988, the council must not grant any relief to itself or to either local or major precepting authorities.

3.3 The relief will be applied after mandatory reliefs and other discretionary reliefs funded by Section 31 grants have been applied, excluding those where the council has provided relief using its wider discretionary relief powers introduced by the Localism Act 2011 which are not funded by Section 31 grants.

3.4 Where any reduction or remission is granted to a ratepayer under Section 49 Local Government Finance Act 1988 (where hardship is proved to the council), then there will be no requirement to grant CARF Discretionary Rate Relief for that amount.

3.5 In certain cases the order in which relief is granted is specified. Mandatory relief shall be granted in all cases where the relevant criteria are met irrespective of whether discretionary relief can be granted or not.

4.0 Discretionary Relief to be awarded under the COVID-19 Additional Relief Fund

4.1 Over the past few years a number of schemes such as CARF have been led by Central Government but without specific legislative changes.

4.2 The council is keen to support such initiatives especially where they are designed to help local businesses and will look to maximise both the reliefs given as well as maximise any grants receivable.

4.3 In view of this, the council has decided that where a ratepayer meets all the relevant criteria, relief will be 24% of the 2021/22 liability after any other reliefs and reductions have been applied.

4.4 The criteria for the CARF scheme is as follows:

  1. The ratepayer is not, or would be, eligible for the Expanded Retail Discount (covering Retail, Hospitality and Leisure), the Nursery Discount or the Airport and Ground Operations Support Scheme (AGOSS);
  2. The ratepayer is not entitled to either Small Business Rate Relief or Rural Rate Relief granted at 100%;
  3. The ratepayer is not entitled to mandatory relief (80%) and discretionary (top up) of 20% which is funded through business rates retention;
  4. The hereditament is treated as occupied by the council;
  5. The ratepayer confirms they have been adversely affected by the pandemic and have been unable to adequately adapt to that impact;
  6. The ratepayer is not subject to Subsidy Control as defined within section 6 and
  7. The hereditament or type of business is not excluded under section 5 below.

5.0 Excluded ratepayers/hereditaments

5.1 The council has decided that the ratepayers/hereditaments within Appendix A will be excluded from relief under the council’s CARF scheme.

6.0 Subsidy Control

6.1 The council’s CARF scheme is subject to the subsidies chapter within the UK-EU Trade and Cooperation Agreement (TCA). However for CARF there is an exemption for subsidies under the value of approximately £2,243,000 per economic actor (broadly speaking for example a holding company and its subsidiaries).

6.2 This allowance comprises 325,000 Special Drawing Rights (at current exchange rates about £343,000) for Small Amounts of Financial Assistance and a further £1,900,000 for COVID-19 related subsidy.

6.3 To be awarded CARF the ratepayer must not have claimed over the period 2019/20 to 2021/22 more than £2,243,000 from schemes which fell within the Small Amounts of Financial Assistance or COVID-19 related allowances.

6.4 Any COVID-19 business grants a ratepayer has received from local government generally and the 2019/20 Retail Relief should count towards this limit but the ratepayer should not count any Extended Retail Discount they have received since 1 April 2020.

6.5 Further details of subsidy control

6.6 The ratepayer will need to indicate to the council:

  • If they have not to date received any subsidy which fell within the Small Amounts of Financial Assistance or COVID-19 related allowances or
  • If the ratepayer has received other such subsidies, they will be required to provide the name and total value of those subsidies.

6.7 A ratepayer must not apply for CARF if they have already exceeded the £2,243,000 allowance. The council will still consider requests for support under the CARF scheme if they have reached this limit provided the ratepayer can evidence they:

  1. Intend to use the support to fund uncovered fixed costs (costs not covered by profits for insurance etc) during the period of COVID-19. Economic actors may claim for up to 70% of their uncovered costs. This 70% limit does not apply to small businesses with less than 50 employees and less than £9 million turnover where the limit is instead 90% and
  2. Have shown a decline in turnover of at least 30% within the April 2020 to March 2021 period compared to the same 2019 to 2020 period.

6.8 The ratepayer may claim up to a further £10 million of additional allowance on top of the £2,243,000 if they meet the above tests and they have not claimed any other support from the additional allowance up to an aggregate £10 million limit (such as from the COVID-19 business grants).

6.9 Government and the council will not tolerate any business falsifying their records or providing false information to gain this relief including claiming support above these thresholds.

6.10 A ratepayer who falsely requests any relief of provides false information or makes false representation in order to gain relief may be guilty of fraud under the Fraud Act 2006.

7.0 Effect on the council’s finances

7.1 As Central Government leads this initiative, funding will be provided through Section 31 of the Loval Government Act 2003. This is not automatic and Central Government will look to the council to adopt the recommended approach when granting in these areas.

7.2 In order to guarantee funding, the council will ensure the criteria in this policy are met in full.

8.0 Administration of the scheme

8.1 The following section outlines the procedures followed by officers in granting, amending or cancelling discretionary relief. This is essentially laid down by legislation in the Non-Domestic Rating (Discretionary Relief) Regulations 1989.

Applications and Evidence

8.2 The council will specify how and if applications are to be made and received. This may vary from time to time. There is no need for businesses to apply for this relief as the council will identify those businesses it will be supporting and relief will be awarded through business rates accounts via our business rates systems. Revised bills will then be issued showing the amount of relief awarded.

8.3 Where appropriate, ratepayers are required to provide such evidence necessary to allow the council to make a decision. Where insufficient evidence is provided, then no relief will be granted. In some cases, it may be necessary for officers to visit premises and we would expect ratepayers claiming relief to facilitate this where necessary.

8.4 The council will provide this service and provide guidance free of charge. Ratepayers are encouraged to approach the council direct and NOT pay for such services through third parties. Requests will be accepted from ratepayers only.

Granting of relief

8.5 In all cases, the council will notify the ratepayer of decisions made.

8.6 Where a request (if required) is successful then the following will be notified to the ratepayer in writing:

  • The amount of relief granted and the date from which it has been granted;
  • If relief has been granted for a specified period, the date on which it will end;
  • The new chargeable amount;
  • The details of any planned review dates and the notice that will be given in advance of a change to the level of relief granted and
  • A requirement that the applicant should notify the council of any change in circumstances that may affect entitlement to relief.

8.7 Where relief is not granted, then the following information is provided, again in writing:

  • An explanation of the decision within the context of the council’s statutory duty and
  • An explanation of the appeal rights (see below).

8.8 Discretionary relief is to be granted from the beginning of the financial year in which the decision is made or when liability begins whichever is the later. Since 1997 decisions can be made up to 6 months after the end of the financial year for which the application was made. In such cases the council may backdate its decision. Given the timing of this relief, awards will only be made for the 2021/22 financial year.

Variation of a decision

8.9 Variations in any decision will be notified to ratepayers as soon as practicable and will take effect as follows:

  • Where the amount is to be increased due to a change in rate charge (excluding rateable value increases) or a change in the council’s decision which increases the award – this will apply from a date determined by the council as appropriate;
  • Where the amount is to increase for any other reason, it will take effect at the expiry of a financial year unless it is granted for a fixed period;
  • Where the amount is to be reduced due to a reduction in the rate charge or liability including any reduction in rateable value, awarding of another relief or exemption this will apply from the date of the decrease in rate charge and
  • Where the amount is to be reduced for any other reason, it will take effect from a date determined by the council as appropriate.

8.10 A decision may be revoked at any time and a one-year period of notice will be given and the change will take effect at the expiry of a financial year. The council will terminate the relief at any time the ratepayer fails to meet any of the relevant eligibility criteria.

9.0 Scheme of Delegation

Granting, Varying, Reviewing and Revocation of Relief

9.1 All powers in relation to reliefs are given under the Local Government Finance Act 1988, the Local Government and Rating Act 1997, the Local Government Act 2003 and the Localism Act 2011.

9.2 The council’s scheme of delegation allows for the Head of Revenues, Benefits and Customer Services to award, revise or revoke any discretionary relief requests. Any application which is of a significant nature will be subject to consultation with the council’s Section 151 Officer prior to final determination.

9.3 Applications that are refused will be reconsidered on request if additional supporting information is provided or the refusal is subsequently considered to be based on a misinterpretation of the application.


9.4 Where the council receives a dispute from the ratepayer regarding the granting, non-granting or amount of discretionary relief, the case will be reviewed by the Head of Revenues, Benefits and Customer Services. The ratepayer will be informed of the outcome of the review.

9.5 Where the ratepayer wishes to appeal the decision made by the Head of Revenues, Benefits and Customer Services the case will be considered by the council’s Section 151 Officer whose decision on behalf of the council will be final.

9.6 The formal appeal process for the ratepayer is Judicial Review although the council will endeavour to explain any decision fully and openly with the ratepayer.

10.0 Reporting changes in circumstances

10.1 Where any award is granted to a ratepayer the council will require any changes in circumstances which may affect the relief, to be reported as soon as possible or in any event within 21 days of the change. This will be important where the change would result in the amount of the award being reduced or cancelled e.g. where the premises becomes unoccupied or is used for a purpose other than that determined by the council as eligible for relief.

10.2 Where a change of circumstances is reported which would cease or revised eligibility, the relief will if appropriate be revised or cancelled as appropriate. Where any award is to be reduced the council will look to recover the amount from the date the change of circumstances occurred.

11.0 Fraud

11.1 Where a ratepayer falsely applies for relief or where the ratepayer provides false information, makes false representation or deliberately withholds information in order to gain relief then prosecutions will be considered under the Fraud Act 2006.

Appendix A

List of hereditaments not likely to qualify. This list has been compiled using both the property description and/or known business and the likelihood that the business has not been adversely affected by COVID-19.

  • Accountants/financial services
  • Advertising right
  • Ambulance
  • Assessment centre
  • ATMs
  • Auxiliary defence
  • Architects
  • Bank
  • Barnardo’s
  • BT
  • Bus station
  • Children’s Centre
  • Civic Amenity Site
  • Colleges
  • Community Centres
  • Concrete batching plant
  • Container storage unit
  • Crematorium
  • Day nursery
  • Post office sorting office
  • Dentists
  • Doctors
  • Electronic delivery locker
  • Environment Agency
  • Estate agents
  • Forest Enterprise
  • Gas transporter/independent
  • HM Courts
  • Hospital
  • Independent distribution
  • Insurance brokers
  • Laboratory
  • Local authority hereditaments
  • Network
  • Nursery
  • Oakleaf Commercial Properties
  • Photovoltaic installation
  • Precepting authority hereditaments
  • Probation service
  • Registered Social Landlord/Housing Companies
  • Sales office/showhouse
  • Schools
  • Sewage treatment works
  • Severn Trent
  • Solicitors
  • Stores
  • Surgeries
  • Storage depot
  • Storage land
  • Scrapyard
  • Tipping site
  • Vehicle repair workshop
  • Vehicle testing station
  • Vets
  • Visitor centre Forest Enterprise
  • Waste transfer site/station
  • Worcestershire NHS Trust

The following categories will be eligible for CARF:

  • Bus garage
  • Car parks
  • Factories
  • Marina
  • Offices
  • Warehouse
  • Workshop
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