We aim to deliver public services which meet the needs of the community and provide value for money.
How we manage our performance is set out in our Performance Management Framework (247KB) This includes making sure our data is high quality and fit for purpose as set out in our Data Quality Policy (138KB)
We have a number of processes in place to monitor our performance including:
These surveys capture local people’s views, experiences and perceptions about the local area, as well as measuring satisfaction with the services provided by us and other local service providers.
Full Viewpoint Survey reports for Worcestershire are available at www.worcestershire.gov.uk/viewpoint
Each year we produce an annual review called ‘A Year in Pictures’ which provides a summary of our achievements over the previous 12 months.
A year in Pictures 2014/15 (885KB)
Employees and the public are kept up to date with news releases and bulletins.