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Customer Services

Before you visit the Hub

It may be quicker and easier to use our website to:

Remember it's cheaper if you contact us online!

The Hub

Wyre Forest Customer Service Centre (the Hub) has a team of trained staff on hand to provide information, help and advice on a range of services.

Address and opening hours

Visit the Customer Service Centre at: Kidderminster Town Hall, Vicar Street, Kidderminster, DY10 1DB.

Mon, Tue, Thu, Fri
9.00am to 5.00pm
Wed 10.00am to 5.00pm

The closest car parks are on Market StreetWeavers Wharf and Bromsgrove Street.

Email the Hub at: worcestershirehub@wyreforestdc.gov.uk

Call the Hub on: 01562 732928 (8.30am-5pm Mon-Fri)

Automated Telephone Payments 0300 456 2724

Read our Customer Service Charter.

Before you contact Operational Services

It may be quicker and easier to use our website to:

Remember it's cheaper if you contact us online!

Operational Services 

For enquiries relating to Rubbish, Recycling, Trade Waste, Garden Waste, Street Cleaning, Car Parks, Parks or Play Areas.

Address and opening hours

Visit the Customer Service Centre at: Kidderminster Town Hall, Vicar Street, Kidderminster, DY10 1DB.

Mon, Tue, Thu, Fri
9.00am to 5.00pm
Wed 10.00am to 5.00pm

Email Operational Services at: operationalservices@wyreforestdc.gov.uk

Call Operational Services on: 01562 732528 (Mon - Fri 8.30am-5.00pm)

Out of hours

01562 850053

You can contact this number out of hours in cases of emergency or urgent attention ONLY, this is NOT an advice line.



Wyre Forest District Council