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Social Media Policy

Use of social media

Social networking sites are one way of engaging with our local community.  We will use social media to inform people about what we are doing and to discuss local issues.

Facebook

Facebook is a free social networking website to connect and interact with other people.  We will use Facebook to raise awareness of what is happening in Wyre Forest, encourage participation in consultations, promote local events and discuss issues.

Twitter

Twitter is a free micro-blogging site that allows users to send and read other users’ text based posts (up to 140 characters).  We will post updates about what is going on in the district, the work we do and local events.

Social Media Rules and Guidelines

Monitoring, responding and replying       

We will try to respond to as many comments as possible but this won’t always be possible.  Our social media profiles are not monitored 24 hours a day, 7 days a week and it is easy to miss posts during busy social media traffic.

If you would like an individual response or if you have a serious or urgent enquiry, please contact us.

Where significantly inaccurate comments are made about the council, we will publish a correction so that others are not misled.  We also reserve the right to remove such comments.

Where possible, we will rely on the measures of protection and intervention which the social networking site already has in place (e.g. against illegal, harmful or offensive content), for example by flagging comments or alerting them to any breaches of the site’s terms and conditions.

We also have some of our own rules.

We reserve the right to remove any contributions that break the rules or guidelines of the relevant community, or:

  • Are not civil, tasteful and relevant.
  • Are unlawful, libelous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive.
  • Contain swearing.
  • Contain content copied from elsewhere, for which you do not own the copyright.
  • Are repeat postings, or very similar messages (also called "spamming").
  • Publicise your, or anyone else's, personal information, such as contact details.
  • Advertise products or services.
  • Impersonate someone else.
  • We do not permit posts containing material which promotes or might be interpreted as promoting, a political party or parties on our social media sites.   Any such material will be removed.

Users who frequently break the rules listed above may be banned from posting on our pages.

 

Libel

Please take care not to make libellous statements. In law this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person. By publishing such a statement we can both get into serious trouble. We will therefore take down any statement that could be deemed to be libellous.

Pre-election period

In the six week run up to an election - local, general or European - councils have to very careful not to do or say anything that could seen in any way to support any political party or candidate.  We will continue to publish important service announcements using social media but may have to remove responses if they are overtly party political or that seeks or could be perceived to seek to influence people to vote for a particular candidate.  



Wyre Forest District Council