Our crews start their rounds at 6am, please make sure your bin is out by then. It is best to put it out the previous evening.
Rounds may change at anytime to take into account roadworks, vehicle maintenance or illness so your bin can be emptied anytime between 6am and 4.30pm.
If your bin hasn't been emptied after 4.30pm please check
You can only report your missed bin if:
If we miss your black waste bin, or brown garden waste bin, we aim to return and collect it in the following few days. If we have missed your green recycling bin, we unfortunately do not return for these. If you have any extra for the next collection, please put it in an untied bag next to the bin and we will take this recycling too.
If your bin is accidentally damaged we will either replace or repair the bin.
Please tell us what the problem is via our online form and we will arrange for someone to come out to you. Please make sure the bin is somewhere accessible for us but not somewhere that would cause and obstruction to road users or neighbours. You can continue to use your bin while you wait for us to come out. We aim to be with you within 10 working days.
If the missing bin was a nappy bin and your child is now 3 years of age your bin may have been removed by us as your entitlement has run out. If you would like to reapply for the service please see our updated service terms.
If your bin has gone missing and you can't find it anywhere in the immediate area please let us know using our online form and we will arrange for a replacement to be delivered within 10 working days.
Please note that we reserve the right to make a charge for the delivery of a replacement bin. You can collect a replacement bin from our Green Street depot, please contact us to make sure a bin is available for you to collect.
Whether you are an individual or large or small organisation, private or social landlord if you are the registered landlord you are responsible for making sure that
There is a standard bin size allocation provided for all properties. This is based on the size of the property, rather than the number of people in it and is as follows;
All bins must only be used for normal household waste and should not include waste originating from a business. A recycling guide is available. Rubbish bins that contain items not classed as normal household waste will not be emptied.
Additionally, bins will only be emptied if the access between the bins and the truck is clear (normally relevant to bins stored in a storage area) ie where residents have left bags of rubbish or bulky items in front of the bins or on top of the bins or where a tenant has parked their car in front of the bin store. For a bin to be emptied the bin lid must be fully closed.
A recycling bin found to be contaminated will not be emptied and it's the responsibility of the landlord to ensure that the contamination is removed for the next scheduled collection.
Where bins have not been emptied by our crew due to the actions of the tenants there will be a re-charge made to return to empty the bin. Landlords may need to clear excess waste from on top of or around the bin or use the councils chargeable bulky waste service before a crew can return to empty the bin(s). Where a recycling bin is contaminated a rubbish collection will need to be sent, also at a cost.
If your bin is too large for you you can request a smaller bin below. If you are regularly producing more rubbish or recycling for your bin view our page 'Too much for the bin' for the options available.