Wyre Forest District Council is warning residents not to fall victim to a scam in which fraudsters falsely claim to be chasing council tax arrears. It follows an incident this week in which a resident lost £600 after being conned into giving her bank details.
The council is urging residents to take extra care when receiving cold calls.
Cabinet member for transformation and change Cllr Sara Fearn said: “Although we do chase arrears by phone when necessary, we would never call residents unless a reminder notice had already been posted out to them.
“Our advice is that, if you receive a call, do not give your bank account details in order to make a payment. If you’re making a one-off payment during a phone call, the council will ask only for your payment card details.
“If you want to check that the call is from the council before giving any details, please hang up and call our customer services team back on 01562 732928 (8.30am-5pm Mon-Fri) – ideally on an alternative line.
“They will be happy to verify that it was a genuine call from us and take a payment over the phone.
“I think it is despicable that scammers are conning people in this way and we will do everything possible to raise greater awareness so others don’t fall victim.”