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Difficulty Paying your Council Tax Bill?

If you are having trouble paying your council tax bill on time the most important thing to do is contact us.

If you don't make payments on time recovery action will be taken. Please note that paying within the month will not always avoid recovery, it is important to make payment on the date shown on the bill

Find out what happens if you miss a payment.

How we can help you

Council Tax Reduction Scheme

If you are struggling to make payments on your council tax because you are on a low income you may be entitled to some help towards your bill via the Council Tax Reduction Scheme (this has replaced Council Tax Benefit). 
The Council Tax Reduction Scheme looks at the income and savings of everyone in the property.

Installments

You can request your Council Tax bill payments spread over 12 months instead of 10 by contacting Customer Services.

Second Adult Rebate

Second Adult Rebate can be awarded, to pensioners only, if you cannot claim for single person's discount because you have non-dependants (ie people over 18) living with you but they are on a low income.

If you think you qualify for both Council Tax Reduction Scheme and Second Adult Rebate we will work out which one will give you the most help when we assess your claim.

Discounts and Exemptions

Council Tax charges assume a minimum of 2 adults live in a property. If this is not the case for you check you have any applicable discounts or exemptions applied to your account. 

If you are having difficulty paying your council tax bill, you may be entitled to help under our ‘Council Tax Reduction Scheme’.

Discretionary Reduction Scheme 

The Council also operates a discretionary reduction scheme under Section 13A of the local government finance act.  There are no pre-determined criteria and any awards made are at the discretion of the Council and based on evidence and individual circumstances.

For more information, please see our Council Tax Discretionary Reduction in Liability policy. Apply for Council Tax Discretionary Reduction in Liability

How to Claim

If you would like to Apply for Council Tax Reduction Scheme or Apply for a Second Adult Rebate you will need to complete an application form and provide information.

What happens if you miss a payment

  • If you miss one instalment a reminder will be issued. If the account is then brought up to date by the deadline on the reminder and the account is kept up to date no further action will be taken.
  • If the reminder is not brought up to date a summons will be issued.
  • If the reminder is brought up to date but further instalments are missed or late a second reminder will be issued. If that is brought up to date by the deadline on the reminder and kept up to date no further action will be taken. However, if the second reminder is not brought up to date a summons will be issued.
  • If the second reminder is brought up to date by the deadline on the reminder but further instalments are missed or late a final notice will be issued.
  • The final notice allows just 7 days to pay the remaining balance due for the year in full (it is not enough just to bring the instalments up to date).  
  • If this is not paid in full within 7 days a summons will be issued.

View a flowchart of the process. (51K)

Debt Recovery Policy (76Kb)

Any summons issued will be for the balance of the bill outstanding and not just for missed instalments. The issue of a summons will incur costs of £50.00 and this will be added to the balance due. The summons is to the magistrates court where a liability order will be granted for the balance due and a further £30 costs will be added to the bill. Paperwork will be sent out telling you what needs to be done at this stage.

Failure to make an arrangement at this stage could result in your Council Tax account being passed to the Council’s Enforcement Agents. Instruction of the Enforcement Agents will immediately result in fee of £75.00 being added to the outstanding balance. Failure at this stage to make an arrangement or pay the balance in full (including fees) could result with an Enforcement Agent visiting your property and an additional fee of £235.00 being added. If the Enforcement Agent takes control of your goods for sale then a further charge of £110.00 will be incurred.

It is important that you contact us before this process is implemented.



Wyre Forest District Council