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First Contact
If you need more detailed information about a particular service, event, policy or procedure – of a type you might find printed
in a leaflet or booklet – take a look at our publication scheme  (282K) that
lists all the information that Wyre Forest District Council makes available on a regular basis.
You can call us on 01562 732928 or out of office hours (emergencies only) on 01562 850053.
You can send us a fax on 01562 67673
At Wyre Forest District Council we want to give you a good quality service. We know that things can sometimes go wrong, so
when this happens, we want you to tell us. We would like your complaints, criticisms, suggestions, ideas and if we have done
something well you could even send us a compliment.
If you want to complain about something the Council has done, or has failed to do, you
can register your complaint.
Within three working days of receiving your complaint we will let you know that we are dealing
with it.
We will try to resolve your problem at once, however if this is not possible we will send
you a full written reply within fifteen working days of receiving your complaint and give you our decision and the reasons
for it.
If your complaint is complex, our inquiry may take longer, but the officer looking into your
complaint will let you know if there is going to be a delay and tell you when you will get a full reply.
The Local Government OmbudsmanIf you believe that you have not been treated fairly by Wyre Forest
District Council you can ask the independent Local Government Ombudsman (LGO)
to investigate your complaint. The service is free of charge.
To
begin with, call the LGO Advice Team and speak to an adviser who will
listen to you and say whether they can consider your complaint. If they
can, the adviser will take down the details, explain their role and
tell you what will happen next.
You can contact the Local Government Ombudsman in a number of ways:
By
phone:
Call 0845 602 1983 or 024 7682 1960 (please note that calls may be
recorded for training and quality purposes). The service is available
from 8.30am to 5.00pm, Monday to Friday.
By email: advice@lgo.org.uk
By SMS text: Text 'call back' to 0762 480 4323
By fax: 024 7682 0001
By letter
to: Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH
The Local Government Ombudsman cannot deal with
complaints about Housing Associations - these are dealt with by the Housing Ombudsman Service.
You can contact the Ombudsman at any time, but you should give us the
chance to look into the matter first by going through our own
complaints system.
Visit the Local Government Ombudsman’s website.
‘Viewpoint’ Customer
Comment Scheme
If you want to suggest ways in
which we can improve the service we provide, report a problem that you
think we should be addressing, ask for information about a service or
criticise aspects of council policy why not let us know your views by
downloading and returning our viewpoint form  (52K). You may even want to let us know about something that you think we have done well. Complaints
about the behaviour of Elected Members
If you find any mistakes within
the website or links that do not work then the Webmaster would be
grateful if you would let him know. Email the Webmaster.
The Website has a Visitor Book which you are welcome to sign and at the same time supply us with valuable feedback on the
site. Sign our Visitor Book.
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