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Land Drainage and Flooding - Contacts and Queries

North Worcestershire Water Management (NWWM) should in the first instance be contacted via:

  • WFDC Hub (advice and enquiries) -01562 732 928
  • BDC Hub (advice and enquiries) - 01527 881 288
  • RBC Hub (advice and enquiries) - 01527 537 123 

We can also be contacted on enquiries@nwwm.org.uk or 01562 732 191.

Our aim is to respond to any queries within 5 working days, unless the query is urgent.

What is your query related to?

  • For water leaks contact Severn Trent Water (STW) on 0800 783 4444 or South Staffs Water (SSW) on 0800 389 10 11
  • For flooding on a Worcestershire County Council (WCC) Highway call 01905 765765 
  • Report a WCC Highway drainage issue online
  • To report issue with canals contact the Canal & River Trust on 03030 404040
If your query is about rivers... Who to contact ?
River Flooding - Ordinary Watercourse (smaller brooks) North Worcestershire Water Management (NWWM) -
01562 732191
River Flooding - Main River * Environment Agency (EA) -
03708 506 506
River Pollution EA -
03708 506 506
River Maintenance & works- Ordinary Watercourse (smaller brooks) NWWM -
01562 732191
River Maintenance & Works - Main River EA -
03708 506 506

 

If your query is about drainage... Who to contact
Land Drainage NWWM -
01562 732191
Sewerage/Household Drainage - Flooding   STW 0800 783 4444
Sewerage/Household Drainage -Specific Private Drainage   Bromsgrove & Redditch - Worcestershire Regulatory Services 01905 822799; Wyre Forest - Private Sector Housing team - 01562 732190
Sewer Records -Viewing of paper maps    Bromsgrove -Viewing only on Tue & Wed, contact Fiona McIntosh (NWWM)  01527 881 360
Redditch -Viv Banes 01527 64252 ext 3991 or Matthew Mead ext 3345
Wyre Forest -Trudy Bricknall 01562 732571 or Susan Griffin 01562 732511


  * Ordinary Watercourses tend to be the smaller brooks; Severn, Stour, Bow, Arrow, Salwarpe etc are all Main Rivers.

Other useful contacts Telephone
Association of British Insurers

General Enquiries  - 0207 600 33 33

Canal and River Trust Customer Services - 0303 040 4040
Environment Agency   General Enquiries - 03708 506 506

Hotline - 0800 80 70 60
Flood Line - 0845 988 1188

National Flood Forum
(advice and information on flooding)
Information and Enquiries - 01299 403 055
Natural England General Enquiries - 0845 600 3078
Severn Trent Water Emergencies & Report a leak - 0800 783 44 44
Flood Line 0800 328 04 83
South Staffordshire Water Emergencies & report a leak 0800 389 10 11
Worcestershire Highways Information and enquiries 01905 765 765
Flood Helpline - 08456 031 296

   

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