You said...we did!
As part of our commitment to you to improve our services we will
let you know how your feedback has influenced change, be it large
or small.
This month we will spotlight feedback we received regarding our
website:
| You said.... |
We did... |
| Unable to find information on council officers. |
Improved our Council Departments
page and linked to it from more pages. |
| Unable to find information on bin collections during bad
weather. |
Included links on our homepage from features, top
tasks and emergency alerts direct to a
dedicated waste collection in adverse weather page. |
| Unable to find information on school closures and bus route
disruption in snow. |
Put together a page dedicated to severe
weather updates including links to Worcestershire County
Council schools and bus information. |
| Unable to find refuse pages from search. |
Increased the number of keywords that would locate the relevant
pages through the search facility and implemented a review of all
pages and their keyword data. |
| Unable to find information on special parking arrangements
online. |
Confirmed the arrangements with parking services and updated
their web pages to show all the information available. |
If you have any feedback regarding this website we would love to
hear from you. Please email us any suggestions or
comments you have.
Customer Satisfaction at the Hub– Quarter 3
2010/11
Throughout the year, customers who use the Hub
are asked to rate their satisfaction to 8 statements regarding the
contact they had. 136 surveys were completed in the 3rd
quarter and the results of these are as follows:
|
Statement
|
% Satisfied
|
% Dissatisfied
|
|
Satisfaction with length of time to be
answered/served
|
97.3%
|
2.7%
|
|
The Customer Service Advisor (CSA) fully
understood the enquiry
|
100%
|
0%
|
|
The CSA made the customer feel their enquiry
was important
|
99.3%
|
0.7%
|
|
The customer was confident the information
given was accurate
|
100%
|
0%
|
|
The CSA resolved the enquiry or the customer
felt appropriate action will be taken
|
100%
|
0%
|
|
The customer was treated with courtesy and
respect
|
100%
|
0%
|
|
The customer was happy with overall
service
|
100%
|
0%
|
|
The customer would be happy to contact the Hub
again
|
100%
|
0%
|
Got a suggestion or comment on any other Council service?
Let us know!
Would you like to participate in consultations taking place
across Worcestershire? You can view all current consultations on
the consultation
portal.