Service Standards - Environmental Services
Role of Section
To provide a skilled, experienced and committed workforce that will
maintain a clean and healthy environment for the people of Wyre
Forest.
To promote environmental awareness within the community and work to
achieve a clean, green and safe environment.
Refuse Service
We will
- Provide employees who are friendly, properly trained, and
courteous at all times.
- Provide a reliable waste service offering local people a
regular same day collection service.
- Provide our residents with a suitable wheeled bin container,
which will be collected at the curtilage and returned after it has
been emptied.
- Supply all new residents with a wheeled bin or a replacement
bin for existing customers within five working days of
notification.
- Provide support systems to assist the more vulnerable members
of the community, such as the elderly or disabled.
- Integrate refuse collection into the wider field of waste
management issues, such as recycling, waste minimisation,
sustainability, achieving results through effective education and
resource management.
- Provide an effective collection service for Bulky Household
Waste.
- Offer a Commercial Waste Collection Service for the local
business community.
How you can help
- Please do not overfill your wheelie bin. Overloaded bins will
not be collected.
- Please ensure bin lids are closed at all times and waste is not
stacked higher than the lid level. Bins in this condition will not
be serviced.
- Non domestic waste will not be collected e.g. bricks, soil
etc.
- Please do not leave any side waste. This will not be
collected.
- We will only empty one bin per property.
- Replacement bins will only be provided free of charge under set
conditions.
- Do not overfill your bin with garden waste. Use the local Civic
Amenity sites or compost the waste as this is more sustainable and
helps the environment.
- On the morning of your collection day, please wheel your bin to
the part of your property nearest to the street, where the
collection vehicle normally comes. This should not actually be the
pavement unless this is unavoidable.
- If you move house please leave the bin for the next
resident.
- Think about what you are putting into the bin. Can it be
recycled? Please recycle everything that you can, every little bit
helps.
- The service will operate as normal on Bank Holidays with the
exception of the Christmas/New Year holiday period.
Recycling Service
We will
- Provide staff who are friendly, properly trained and courteous
at all times.
- Provide a reliable Recycling Collection Service offering local
people a regular same day collection.
- Provide our residents with suitable box containers, which will
be collected at the curtilage and returned after they have been
emptied.
- Supply all new residents with suitable recycling boxes, or
replacement boxes within five working days of notification.
- Black box for newspaper/textiles/light card
- Green box for plastics/glass/cans
- Provide support systems to assist the more vulnerable members
of the community such as the elderly or disabled.
- Carry out ongoing educational and promotional activities to
widen and expand the practice of waste minimisation and recycling
amongst the local community.
- Promote the use of compost bins by local people for their green
waste.
- Provide suitable alternative localised Recycling Banks for
people to use.
How you can help
- Please recycle as much as you can and minimise the waste in
your wheelie bin. Landfilling waste is uneconomic and squanders
valuable resources.
- Wyre Forest District Council has recycling targets to meet each
year. Please continue to help and support the achievement of these
targets.
- Remember the use of boxes:
- Black for paper/light card/textiles
- Green for plastics/glass/cans
- Please check with us for different types of the above which can
be recycled. Not everything can be processed.
- Remember boxes are designed to be stacked.
- Please do not use lids when boxes have been put out for
collection. Stack the green box on top of the black one.
- Place your boxes on the curtilage by 8.00 a.m.
- Clean out all cans, jars and bottles etc. to reduce smells
during storage and prevent contamination of recycling
materials.
- Please do not use plastic bags or similar items for recycling.
Only use the boxes.
- All collected material is processed and re-used. Contact us if
you require further details.
- Continue to use the Recycling Banks if you need to. Contact us
for their locations.
- Remember you should be able to recycle between 60% and 70% of
your waste. If you need help, ask to speak to our Recycling
Officer.
- Use a compost bin for your green waste.
- During windy or bad weather please ensure the boxes are stacked
and not overloaded. Please help to keep the environment around you
tidy.
- Replacement lids for the boxes can be obtained by contacting
the Customer Services Team. Replacement lids are available at a
small cost.
- Replacement boxes are free of charge however they will only be
provided under set conditions.
- The service will operate as normal on Bank Holidays with the
exception of the Christmas/New Year holiday period.
Bulky Household Collection Service
We will...
- Provide employees who are friendly, properly trained and
courteous at all times.
- Aim to collect all items of bulky waste within 10 working days
of request.
- Aim to achieve the highest standards of Customer Service. All
requests for bulky waste services will be dealt with by our
Customer Services Team who will also advise you of our current
collection schedules.
How you can help...
- Please ensure when you contact us, you have a clear list of
items for collection. Please note that our Bulky Waste Team will
only take the items that have been listed and are only able to
spend a short time at each collection address.
- Please make sure the items for collection are easily
accessible.
