Benefit Online Form - Troubleshooter
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Personal Firewall
If you are running a personal firewall please make sure that it is
not set-up to block "signed ActiveX controls". |
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Network Filter
If your PC is behind a high security network, you may have to ask
the network administrator for permission to release the file. |
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Guest User Access
If you click on the code certificate, but the software does not
install, it is likely that the person who set up your computer (for
example, IT support staff) has only given you "guest" access to
your system. An administrator will be able to install this software
for you. |
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Signing your application
You will be required to sign a paper copy of your application also,
unless you have access to a tablet to sign it electronically. |
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Internet Explorer
If internet explorer security settings have been altered, it may
block "signed ActiveX components".
- Click on the "tools" menu button at the top of the screen
- Select "internet options"
- Select the "security" tab
- The security level should be set at the default, medium
level
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click on pictures to enlarge
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Within IE 6 and IE 7, make sure within the Internet options,
advanced tab, the Allow active content to run in files on My
Computer has been selected. |
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Press OK
When you first run VMPForms, you Must Install the I-32 Active-X
server components.
You should now be able to load any VMPForm |
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Note: IE6 will have a similar layout and the setting should be
identical.
Within IE7, you must make sure the following security options have
been selected within Tools, Internet Options, Security tab, Custom
level |
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Make sure all of the following options have been configured
correctly
a) |
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b) |
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c) |
Further Help
Contact the Worcestershire Hub on 01562 732928 or alternatively,
email the
Worcestershire Hub
