Contact Us
First Contact
Online
By telephone
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Please telephone the Worcestershire Hub on: 01562
732928
Out of office hours (emergencies only) on: 01562
850053
You can send us a fax on: 01562 67673
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Write to us
Visit us in person
Contact your councillor
Complaints and Comments
At Wyre Forest District Council we want to
give you a good quality service. We know that things can sometimes
go wrong, so when this happens, we want you to tell us. We would
like your complaints, criticisms, suggestions, ideas and if we have
done something well you could even send us a compliment.
If you want to complain about something the
Council has done, or has failed to do, you can
register your complaint.
Within three working days of receiving your
complaint we will let you know that we are dealing with it.
We will try to resolve your problem at once,
however if this is not possible we will send you a full written
reply within fifteen working days of receiving your complaint and
give you our decision and the reasons for it.
If your complaint is complex, our inquiry may take longer, but the
officer looking into your complaint will let you know if there is
going to be a delay and tell you when you will get a full
reply.
For more information you can download our
complaints procedure 
(63K).
The Local Government Ombudsman
If you believe that you have not been treated
fairly by Wyre Forest District Council you can ask the independent
Local Government Ombudsman (LGO) to investigate your complaint. The
service is free of charge.
To begin with, call the LGO Advice Team and speak to an adviser who
will listen to you and say whether they can consider your
complaint. If they can, the adviser will take down the details,
explain their role and tell you what will happen next.
You can contact the Local Government Ombudsman in a number of
ways:
By phone: Call 0845 602 1983 or 024 7682 1960
(please note that calls may be recorded for training and quality
purposes). The service is available from 8.30am to 5.00pm, Monday
to Friday.
By email: advice@lgo.org.uk
By SMS text: Text 'call back' to 0762 480 4323
By fax: 024 7682 0001
By letter to: Local Government Ombudsman, PO Box 4771,
Coventry, CV4 0EH
The Local Government Ombudsman cannot deal with complaints about
Housing Associations - these are dealt with by the
Housing Ombudsman
Service.
You can contact the Ombudsman at any time, but
you should
give us the chance to look into the matter first by going through
our own complaints system.
Visit the
Local Government
Ombudsman’s website.
‘Viewpoint’ Customer Comment Scheme
If you want to suggest ways in which we can
improve the service we provide, report a problem that you think we
should be addressing, ask for information about a service or
criticise aspects of council policy why not let us know your views
by downloading and returning our
viewpoint
form
(51K)
You may even want to let us know about something that you think we
have done well.
Complaints about the behaviour of Elected Members
Website Comments
If you find any mistakes within the website or
links that do not work then the Webmaster would be grateful if you
would let him know.
Email the
Webmaster.
Visitor Book
The Website has a Visitor Book which you are
welcome to sign and at the same time supply us with valuable
feedback on the site.
Sign our Visitor
Book.
