Automated Telephone Payments Service
Our telephone payments service gives you the convenience to make
payments for a number of Council Bills by simply picking up the
phone, any time of day or night. (This system is not available for
payments every day between 5.45pm and 6.00pm.)
If you do not have a Touch Tone Telephone, please call our customer
service advisors between 8.30AM and 5:00 PM on the following
number: 01562 732928
You can also
make
payments online by debit card.
You can pay:
- Council Taxes
- Car Park Fines
- Business Rates
- Sundry Debtor Invoices
- Benefit Overpayments
Simply call 01562 67533 and follow the instructions using the key
pad on your telephone. If you would like any instruction repeated,
please press the hash key.
Please ensure that you have a valid credit or debit card. We accept
Visa, MasterCard, Maestro, Delta, Electron and Solo cards. (There
is a surcharge of 1.75% of the payment total when using a credit
card). We are unable to accept payment by American Express or
Diners Card.
If at any time during your phone call, you no longer wish to
continue, just replace the receiver. A payment has only taken place
if you receive confirmation of the authorisation. Please have a pen
and paper with you to note the authorisation details as they can be
quoted in any future correspondence.
Step 1
You will be asked which service you want to pay.
- Council Taxes
- Car Park Fines
- Business Rates
- Sundry Debtor Invoices
- Benefit Overpayments
Step 2
You will then be asked to enter your reference number.
For Council Tax this will be the 7 digit account number on your
bill/reminder followed by the ‘star’ key. If the last digit is an
X, only enter the first 6 digits followed by the ‘star’ key.
For Car Park Fines this will be the 8 digit 'PCN No'
(approximately a third of the way down the ticket after FW or ZF)
followed by the 2 digit contravention code located in the tear off
segment at the bottom of the ticket, followed by the 'star'
key.
For example, if your PCN number is FW12345678 and your
contravention code is 01 you will need to enter 1234567801 and then
press the 'star' key.
If you have any queries please call our customer service
advisors between 8.30am and 5.00pm Monday to Friday on 01562
732928.
For Business Rates (NNDR) this will be the 8 digit account
reference number on your bill/reminder followed by the ‘star’ key.
This reference starts with a 5 and is all numeric. If the last
digit is an X, only enter the first 7 digits followed by the ‘star’
key.
For Sundry Debts this will be the 6 digit invoice reference number
followed by the ‘star’ key.
For Benefit Overpayments this will be the 10 digit account
reference number followed by the ‘star’ key. If the last digit is
an X, only enter the first 9 digits followed by the ‘star’
key.
The system will take a few seconds to validate your reference. If
your reference is not recognised you will not be allowed to proceed
with the payment. If you think the reference may have been entered
incorrectly, you will be given the option to re-enter it.
Step 3
You will be asked how much you wish to pay. Please enter the amount
you wish to pay in pence, for example, if you wish to pay £35.00
press three (3), five (5), zero (0), zero (0). The amount will be
read back to you and you will then be asked to confirm the amount
is correct by pressing 1. If it is not correct, press 2 and
re-enter the amount.
Step 4
You will be asked for your Credit or Debit card details. It will
take a few seconds whilst the system gets authorisation for your
payment. If authorisation is refused, no transaction will take
place. Cards are not refused by Wyre Forest District Council - they
are refused by your bank. There are many reasons why this may
happen and we suggest you contact your bank directly.
If successful, you will advised that authorisation has been
successful and you will be given a transaction reference number.
