Garden Waste Collection Service
Frequently Asked Questions
I'm interested! How do I join
the service?
Why do I need to pay for the
service?
Why is there an additional cost for
the bin?
Are there any
concessions?
Why can I only pay by Direct
Debit?
Can I join the scheme part way
through the year?
Can I pay less money for fewer
collections?
I have a lot of garden waste, can I
have more than one bin?
What happens if I move
house?
Where does the garden waste
go?
What other options are there
available for the disposal of my garden waste?
Why can't I put veg peelings, fruit
waste, tea bags and egg shells out for collection?
My bin has been stolen, can I have
a replacement?
My bin is damaged, can I have a
replacement?
My bin has not been collected,
what do I do?
Where should I leave my bin for
collection?
I'm interested! How do I join the
service?
All properties in the Wyre Forest District that receive a
rubbish/recycling collection from a wheelie bin are now eligible to
join the service!
Complete an
application form with the Direct Debit mandate
form 
(840KB) and
return to us using the freepost address on the form. Alternatively,
you can obtain a form from your local
customer service centre.
Once your application has been accepted and your first year's
payment received, we will deliver your bin along with a full
information pack, within 15 working days. This will contain all the
details you need for using the service, including your start
date.
Why do I need to pay for the
service?
We would like to encourage everyone to home compost wherever they can, however some
households don't have adequate home composting facilities for the
amount of garden waste they produce. Some properties don't have a
garden at all therefore it would not be fair to charge everyone,
through council tax, for a service that is only required by some of
the households in our district.
Why is there an additional cost for the
bin?
The £20.50 charge covers the cost of the bin itself and its
delivery to your house. The one-off charge is only made when
you first join the service; for additional years you will only be
charged for collection.
Collections will only be made from Council-purchased 240 litre
wheeled bins as these are made specifically to fit the lifting
mechanisms on our collection vehicles.
Are there any concessions?
No concessions are available for this service.
Why can I only pay by Direct
Debit?
Direct Debit provides a safe and easy way to make a one-off
annual payment. This also means we can keep our
administration costs down and keep the cost of the service
reasonable. Payment will be taken from your bank account
annually, ensuring there is no break in service. You will
receive a reminder when the annual payment is due. To
continue with the service, there is no need to do anything. If you
wish to cancel your Direct Debit at any time, please notify your
bank and let us know; collections will then stop after that years'
subscription has expired.
Can I join the scheme part way through the
year?
Collections run from March until November/December. You can
join the scheme at any time and the renewal date will be one year
after the date of subscription. You will still receive the full 9
months of service, spread over a 12 month period.
Can I pay less money for fewer
collections?
No discounts are available for this service.
I have a lot of garden waste, can I have
more than one bin?
Yes, there is a discount of 10% off the collection fee for
subsequent bins, but each additional bin will still incur
the £20.50 one-off fee for the provision and delivery of the
bin.
What happens if I move house?
If you move within the Wyre Forest district, you may be able to
change the collection to your new address if the scheme is
available in that area.
If you move outside the district, there are no refunds for
cancellations.
Please contact
Worcestershire Hub on 01562 732928 to advise us of any changes
to your collections.
Where does the garden waste go?
The garden waste will be stored at our depot and then sent
for composting at Hill and Moor, near Pershore. It will
be laid out in linear heaps, called windrows, and turned regularly
to produce a good quality soil conditioner in just a few
months.
What other options are there available for the disposal
of my garden waste?
We recommend home composting as the
main way to dispose of garden waste with the added benefit of
vegetable peelings, tea-bags, eggshells and fruit waste that can be
added to your home composter. These are available at a subsidised
cost from just £8 for a 220lt bin (plus £5 delivery)
Alternatively, you can take your garden waste to either of our
Household Waste Recycling Centres for
composting.
Why can't I put veg peelings, fruit waste,
tea bags and egg shells out for collection with the Garden Waste
Collection Service?
The Council has to be approved to handle food and kitchen waste
by the State Veterinary Service under the 'Animal By-Products
Regulations' which were introduced to limit the spread of diseases
after the foot and mouth outbreak a few years ago. Please use your
home composter to dispose of this kitchen waste.
My bin has been stolen, can I have a replacement?
If your bin has been stolen, report it to the
Worcestershire Hub on 01562 732928.
Please note that the Council reserves the right to make a charge
for bins that are reported as stolen on a day that is not your
normal collection day. The cost of a replacement bin would
otherwise be £20.50.
My bin is damaged, can I have a
replacement?
Replacement bins are available. Please contact
Worcestershire Hub on 01562 732928 for more information.
My bin has not been collected, what do I do?
Please check your bin for any labels to advise of any problems
found e.g. contaminated waste. If there are no labels then
please contact
Worcestershire Hub on 01562 732928 to arrange a re-visit to
your property.
Where should I leave my bin for
collection?
Your bin should be placed on the kerbside by 6.00am on the day
of your collection as outlined in your information pack.