Household Rubbish Collection
Frequently Asked Questions About Rubbish
Collections
Why has my grey bin not been emptied
today?
Please check your bin for a contamination label. If there isn't
one, your grey bin was out before 7.00 am (unless previously
notified) and there was no obstruction or access problem for the
dustbin wagon, then we will arrange for the crew to return and
empty your bin. Report it using our
domestic rubbish collection form.
My
bin has been stolen/damaged/is missing - how can I
request a new one?
If you have previously had a grey bin at your
property but it is now missing or damaged, you can request one by
contacting Customer Services on 01562 732928.
Please note that the Council reserves the right to make a
£20 charge for bins that are reported as stolen on a day that
is not your normal collection day.
How can I request a pull-out and return
('assisted') service?
If you have difficulty taking your grey bin to the kerbside, then
we can arrange for the crews to pull your bin out and
return it back after emptying. In order to receive this
service you will be assessed by our Customer Services Staff to the
extent of your difficulty. For more information or to apply for
this service
please contact the Hub Tel: 01562 732928.
What can I do with my garden
waste?
Please note that we do not accept garden waste in the grey
rubbish bins for collection.
We recommend home composting as the main way for residents to
dispose of their garden waste and kitchen fruit and veg waste.
The Council can provide low-cost composting bins from just £7 (plus
£5 delivery) to help with this.
Visit our Composting page for more
information.
Do you have too much garden waste
to home compost? If so, we can collect it!
Our Garden Waste Collection Service provides a fortnightly
collection service from a brown wheelie bin during the months of
March to November. For £30 (plus a one-off fee of £20 per bin when
you first join) residents can enjoy this environmentally-friendly
and hassle-free way of having your garden waste collected and
composted for you.
Don't worry if you join part-way through the collection
period; for your £30 collection fee you will receive a fortnightly
service until November 2010 after which there will be a break
period until collections re-commence in March 2011. Your
yearly subscription fee will not be due until a year after your
service first began.
Garden waste is also still accepted for composting at the
Household Recycling Centres.
Will my bin be emptied on Bank
Holidays?
Your bin will be collected as normal on Bank
Holidays with the exception of the Christmas holiday period. A
schedule for collections over this period will be available during
December.
