Council Tops Social Media Index

Residents can now follow Wyre Forest District Council on Facebook and Twitter.

The Council recently set up Facebook and Twitter accounts to help communication with residents and last month (July) the authority came first in social media reputation index for councils.  The top twenty councils are ranked by ‘social media sentiment’. 

 The index is provided by CouncilMonitor, who trawl the Internet 24 hours a day, seven days a week, searching through news, blogs, forums and social media sites.

CouncilMonitor praises the way Wyre Forest District Council’s website and social media sites are run.  The report says,

“Wyre Forest District Council have small but well managed Facebook and Twitter accounts. Their website is unusual compared to our other top performers as it does not promote their social media heavily. However it is a very informative, organised site and shows that their focus on informing customers on the web is a priority.”

Customer Services Manager, Lucy Wright said,

‘We are delighted to come top of the index in July, but we know we’ve got a lot of work to do to increase our social media presence.  It is growing and it is good to know that what we are doing is being well received.”

Councillor Tracey Onslow, Wyre Forest District Council’s Cabinet Member with responsibility for Community Well-being said,

“The Council is working hard to make our website and social media content as informative, up to date and accessible as possible.  Going online is an excellent way to get information about our services, and the beauty is that it can be done at any time of the day.  As well as finding out information, you can apply for things online like benefits and planning permission or report things, such as a missed bin or fly tipping.  If people sign up to our social media sites it also enables us to inform them quickly about any changes to our services.”

Residents can ‘like’ the Council’s page on Facebook (Wyre Forest District Council) or follow the authority on Twitter (@wyreforestdc)

Date of issue - 12th August 2011