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Service Standards - Parks and Green Spaces

Role of Section

To provide a range of quality parks, green spaces, play areas and cemeteries that are well maintained, readily accessible and cater for the needs of the whole of the local population. We recognise the integral role that these facilities play in community life and in sustaining the natural environment.

Service Objectives

To ensure efficient use of resources.
Ensure that a safe, clean and secure environment is provided for all users.
Manage the maintenance of the facilities to optimum standards.
Provide facilities that are inviting to members of the public.
Develop partnership working to achieve service and corporate objectives.
Understand community needs and desires for the service.
Involve the community in decision-making.
Enhance the local environment.
Develop new areas and facilities for the community.

Service Standards

The local community will be engaged to assist and where practical, take over some of the decision-making processes to develop local parks and green spaces.
Parks and green spaces will be developed to promote safety and to encourage community use.
Play areas will be developed and maintained to encourage use and increase play value.
Members of the public can expect to be treated with respect and courtesy and in a helpful professional manner by all parks employees.
Employees will be trained to the level required to provide a high standard of service.

Operating Standards

Service	Standard
Grass Cutting Highway	Cut once every three weeks maximum 12 cuts per season.
Grass Cutting Park and Amenity	Cut once every two weeks during the spring reduced later in the season to a maximum of 14 cuts per season.
Grass Cutting Ornamental	Cut once per week all through the grass cutting season.
Grass Cutting/ Maintenance Bowling Greens	Grass will be cut 3 times per week during the season. Other maintenance will be carried out to current guidelines.
Sports Markings, Grass.	Will be carried out once per week during the playing season.
Sports Pitch Maintenance	Will be carried out to the relevant guidelines. Including rolling, spiking, and harrowing, top-dressing, seeding and fertilising etc.
Spring Bedding Maintenance	Spring Bedding will be weeded and deadheaded once every two weeks.
Summer Bedding Maintenance	Summer Bedding will be weeded and deadheaded once every week.
Flower Bed Preparation and Planting	Beds will be forked; fertilised, old material completely removed with the edges clipped and thrown up before planting. Spacing will be between 25-30 plants per metre.
Weed Control	Spray three times per year.
Shrub Pruning	Once during winter or as necessary to clear carriageways and improve security.
Hedge Cutting	Hedges will be cut twice per year. Once in June/July after nesting birds have fled and once in autumn before the dormancy period.
Changing Rooms	Will be cleaned after each event and be maintained to a suitable standard.
Litter Bins and Doggy Bins	Will be emptied between once a day and once per week depending on location.
Paddling Pools	Will be kept free of glass and litter. Water will be changed every three days minimum and the chlorine levels checked three times per day.
Play Areas	Will be checked between once a day and three times a week depending on location. Bins emptied, glass and litter removed, repairs and immobilisation work carried out.
Tree Work	Trees will be inspected between 1 and 5 years depending on condition and location.
Litter Picking	Ranges between once per day to once per week depending on location.