Corporate Complaints

Customer Complaints

If you want to complain about something the Council has done, or has failed to do, you can register your complaint.

Within three working days of receiving your complaint we will let you know that we are dealing with it.

We will try to resolve your problem at once, however if this is not possible we will send you a full written reply within fifteen working days of receiving your complaint and give you our decision and the reasons for it.

If you would rather talk to us about your complaint face to face we will be happy to arrange to meet you.(Steps 1 and 2 of Complaints Procedure only).

If your complaint is complex, our inquiry may take longer, but the officer looking into your complaint will let you know if there is going to be a delay and tell you when you will get a full reply.
For more information you can download our complaints procedure (63K).

Complaints about the behaviour of Elected Members

If you have a complaint about the behaviour of an Elected Member of the Council, you may be able to report them to the Council's standards committee. Find out more about what this means to you.

The Local Government Ombudsman

If you believe that you have not been treated fairly by Wyre Forest District Council you can ask the independent Local Government Ombudsman (LGO) to investigate your complaint. The service is free of charge.

To begin with, call the LGO Advice Team and speak to an adviser who will listen to you and say whether they can consider your complaint. If they can, the adviser will take down the details, explain their role and tell you what will happen next.

You can contact the Local Government Ombudsman in a number of ways:

By phone: Call 0845 602 1983 or 024 7682 1960 (please note that calls may be recorded for training and quality purposes). The service is available from 8.30am to 5.00pm, Monday to Friday.

By email: advice@lgo.org.uk

By SMS text: Text 'call back' to 0762 480 4323

By fax: 024 7682 0001

By letter to: Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH

The Local Government Ombudsman cannot deal with complaints about Housing Associations - these are dealt with by the Housing Ombudsman Service.

You can contact the Ombudsman at any time, but you should give us the chance to look into the matter first by going through our own complaints system.

Visit the Local Government Ombudsman’s website.