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Office Locations

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Where we are and What we do

The Council has a number of offices across the district. This directory tells you where we are and the main services provided from that location.

Worcestershire Hub, Kidderminster

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Vicar Street, Kidderminster, DY10 1DB
  • Customer Service Centre
Collection of council tax, non domestic rates, Wyre Forest Community Housing rent, other payments, renewal of concessionary travel passes, forms for council tax and housing benefits, issuing of and renewal of car parking permits. Opening hours: 8.30 am – 5.00 pm Monday, Tuesday, Thursday and Friday. 10.00 am - 5.00pm Wednesday.

Civic Centre, Stourport-on-Severn

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Civic Centre, Stourport-on-Severn, DY13 8UJ

  • Chief Executives's Office

    Chief Executive, strategic direction, corporate performance, equality and diversity.
  • Community and Partnership Services

    Partnerships, community strategy, community safety, public relations and marketing, website and electronic government, design and print unit, data protection, freedom of information.
  • Legal and Democratic Services

    Committee administration, electoral administration and elections, land charges, legal services, register of council-owned land, Kidderminster Educational Foundation, councillor support - advice and information.
  • Human Resources

    Local land and property gazetteer, councillor secretarial support, payroll, training and development, personnel services.
  • Worcestershire Hub - Local Customer Service Centre

    Collection of council tax, non domestic rates, Wyre Forest Community Housing rent, other payments, renewal of concessionary travel passes, forms for council tax and housing benefits, issuing of and renewal of car parking permits. Cash Office opening hours: 9.00 am - 4.30 pm Monday to Friday. All other enquiries: 9.00 am - 5.00 pm Monday to Friday.

Duke House, Kidderminster

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Duke House, Clensmore Street, Kidderminster, DY10 2JX
  • Planning, Health and Environment
Forward planning, transport planning, development control and enforcement, building control, conservation of buildings, tree advice. Areas covered include:- preparation and review of the Wyre Forest District Local Development Framework, assessment of planning and building regulations applications, development monitoring, conservation area designations and character appraisals, listed building applications, dangerous buildings and structures.

Environmental health, housing, licensing, community health, sustainability, pollution control. Areas covered include:– food safety, workplace health and safety, infectious disease control, private sector housing – unfitness, home repair assistance grants and disabled facilities grants. Registration of houses in multiple occupation, energy efficiency schemes, health promotion, local air quality, noise control, public health issues, licensing taxis and general licensing enforcement.

Economic regeneration and tourism including Tourist Information Centres.
  • Financial Services
Corporate Accountancy including stewardship of the Council's financial affairs, co-ordination of the budget process, production of Annual Accounts and payment of invoices.
Audit, procurement and risk management.
Concessionary travel including bus permits and travel tokens.
  • Human Resources
Information and Communications Technology.

99 Coventry Street, Kidderminster

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99 Coventry Street , Kidderminster, DY10 2BL
  • Financial Services
Housing benefit, council tax benefit, council tax and non-domestic rates.

Green Street, Kidderminster

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Green Street, Kidderminster, DY10 1HA

  • Property and Operational Services

    Refuse collection, recycling, street cleansing, pest control, dog warden, street name plates, car parking, public toilets, abandoned vehicles.

    Grounds care, tree maintenance, play areas, cemeteries, allotments, parks patrol, sports pitches.

    Facilities management and maintenance, vehicle fleet maintenance, business continuity planning, emergency planning.
  • Community and Partnership Services

    Sports and arts development, countryside and conservation, play services, museum services, community events and development.

Load Street, Bewdley

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6 Load Street , Bewdley, DY12 2AF 
  • Collection Office
Collection of council tax, non-domestic rates, Wyre Forest Community Housing rent, other payments, renewal of concessionary travel passes, forms for council tax and housing benefit, issuing of and renewal of car parking permits. Opening hours: 9.00 am - 1.00 pm Monday to Friday.