At Wyre Forest District Council we want to give you a good quality service. We know that things can sometimes go wrong, so
when this happens, we want you to tell us. We would like your complaints, criticisms, suggestions, ideas and if we have done
something well you could even send us a compliment.
Customer Complaints
If you want to complain about something the Council has done, or has failed to do, you can
register your complaint.
Within three working
days of receiving your complaint we will let you know that we are dealing with it.
We will try to resolve your problem
at once, however if this is not possible we will send you a full written reply within fifteen working days of receiving your
complaint and give you our decision and the reasons for it.
If your complaint is complex, our inquiry may take
longer, but the officer looking into your complaint will let you know if there is going to be a delay and tell you when you
will get a full reply.
For more information you can download our complaints
procedure 
(63K).
The Local Government Ombudsman
If you believe that you have not been treated fairly by Wyre Forest District Council
you can ask the independent Local Government Ombudsman (LGO) to investigate your complaint. The service is free of charge.
To begin with, call the LGO Advice Team and speak to an adviser who will listen to you and say whether they can consider
your complaint. If they can, the adviser will take down the details, explain their role and tell you what will happen next.
You can contact the Local Government Ombudsman in a number of ways:
By phone: Call 0845 602 1983
or 024 7682 1960 (please note that calls may be recorded for training and quality purposes). The service is available from
8.30am to 5.00pm, Monday to Friday.
By email: advice@lgo.org.uk
By SMS text: Text 'call back' to 0762 480 4323
By fax: 024 7682 0001
By letter
to: Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH
The Local Government Ombudsman cannot deal with
complaints about Housing Associations - these are dealt with by the
Housing Ombudsman Service.
You can contact the Ombudsman at any time, but
you should give us the chance to look into the matter first by going
through our own complaints system.
Visit the
Local Government Ombudsman’s
website.
‘Viewpoint’ Customer Comment Scheme
If you want to suggest ways in which we can improve the service we provide, report
a problem that you think we should be addressing, ask for information about a service or criticise aspects of council policy
why not let us know your views by downloading and returning our
viewpoint
form (51K)
You may even want to let us know about something that you
think we have done well.
Complaints about the behaviour of Elected Members
If you have a complaint about the behaviour of an Elected Member
of the Council, you may be able to report them to the Council's standards committee.
Find
out more about what this means to you.
Website Comments
If you find any mistakes within the website or links that do not work then the Webmaster would be
grateful if you would let him know.
Email the Webmaster.
