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Automated Telephone Payments

Our telephone payments service gives you the convenience to make payments for a number of council bills by simply picking up the phone, day or night. 

If you do not have a touch tone telephone, please call our customer service advisors between 8.30am and 5:00pm on 01562 732928.

Pay for it online

You can pay:

  • Council Taxes
  • Car Park Fines
  • Business Rates
  • Sundry Debtor Invoices
  • Benefit Overpayments

Simply call 0300 456 2724 and follow the instructions using the key pad on your telephone. If you would like any instruction repeated, please press the hash key.

Please ensure that you have a valid credit or debit card. We accept Visa, MasterCard, Maestro, Delta, Electron and Solo cards. (There is a surcharge of 1.75% of the payment total when using a credit card except for payments of parking fines). We are unable to accept payment by American Express or Diners Card.

If at any time during your phone call, you no longer wish to continue, just replace the receiver. A payment has only taken place if you receive confirmation of the authorisation. Please have a pen and paper with you to note the authorisation details as they can be quoted in any future correspondence.

Step 1

You will be asked which service you want to pay.

  1. Council Taxes
  2. Car Park Fines
  3. Business Rates
  4. Benefit Overpayments
  5. Invoices (Sundry Debtors)
  6. Mortgage Payments

Step 2

You will then be asked to enter your reference number.

For Council Tax this will be the 7 digit account number on your bill/reminder followed by the ‘star’ key. If the last digit is an X, only enter the first 6 digits followed by the ‘star’ key.

For Car Park Fines this will be the 8 digit 'PCN No' (approximately a third of the way down the ticket after FW or ZF) followed by the 2 digit contravention code located in the tear off segment at the bottom of the ticket, followed by the 'star' key.

For example, if your PCN number is FW12345678 and your contravention code is 01 you will need to enter 1234567801 and then press the 'star' key.

If you have any queries please call our customer service advisors between 8.30am and 5.00pm Monday to Friday on 01562 732928.

For Business Rates (NNDR) this will be the 8 digit account reference number on your bill/reminder followed by the ‘star’ key. This reference starts with a 5 and is all numeric. If the last digit is an X, only enter the first 7 digits followed by the ‘star’ key.

For Sundry Debts this will be the 6 digit invoice reference number followed by the ‘star’ key.

For Benefit Overpayments this will be the 10 digit account reference number followed by the ‘star’ key. If the last digit is an X, only enter the first 9 digits followed by the ‘star’ key.

The system will take a few seconds to validate your reference. If your reference is not recognised you will not be allowed to proceed with the payment. 

Step 3

You will be asked how much you wish to pay. Please enter the amount you wish to pay in pence, for example, if you wish to pay £35.00 press three (3), five (5), zero (0), zero (0). The amount will be read back to you and you will then be asked to confirm the amount is correct by pressing 1. If it is not correct, press 2 and re-enter the amount.

Step 4

You will be asked for your credit or debit card details. It will take a few seconds whilst the system gets authorisation for your payment. If authorisation is refused, no transaction will take place. Cards are not refused by Wyre Forest District Council - they are refused by your bank. There are many reasons why this may happen and we suggest you contact your bank directly.

If successful, you will advised that authorisation has been successful and you will be given a transaction reference number. 



Wyre Forest District Council