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Private Hire Operator Licence (Taxis)

In order to make an application for a Private Hire Operators Licence, you will need to complete an 

Apply for an Operator Licence

and arrange for an appointment with the Licensing Office - contact us.

If you have difficulty completing the form, you should  contact us and a member of staff will be happy to provide you with any assistance or advice.

To ensure that your application is processed when you attend for an appointment, you must ensure that you bring the following items with you:

  • The completed application form
  • The current licence fee.
  • (A current fee schedule is available from the Licensing Office)
  • Letter cancelling previous licence (if business taken over)

The Licensing Office does not issue refunds under any circumstances.

Criteria For Applicants

We will normally refuse an application for a licence or take action in relation to an existing licence if:

  • The nominated premises are not located within the district of Wyre Forest.
  • You are not in day to day control of the business.
  • You have had a Private Hire Licence revoked or refused within the last 12 months.
  • You have not produced all documents / information requested by the authority.
  • You have not passed a Criminal Record Bureau Check which establishes you as a 'Fit and proper person' to hold an Operators Licence.
  • The Full Fee has not been paid.

You must also ensure that you comply with the following criteria during the lifetime of your licence.

Once you have been granted Private Hire Operators Licence you will be responsible for the day to day management of the business. As such you are personally responsible for complying with the conditions of the licence.

Record Keeping

It is a legal requirement that any Private Hire Operator maintains adequate records of any journeys undertaken.

Accurate record keeping will protect both you and your drivers and assist with providing a quality service to the general public.

You are expected to keep records of:

  • The date and time of any private hire vehicle booking
  •  Which Vehicle / Call sign was allocated to the pick up
  • Where did the journey start / finish
  • The destination.
  • The name of the person hiring the vehicle.
  • The time vehicle was allocated to the booking.

You should keep this information for a minimum period of 6 months.

An example of the layout of the booking register is as follows:
Date     Time     Journey Start     Where to     Name     Call sign     Time     Vehicle allocated to     booking

Operator - Vehicle Records

An 'Operator' is a person who in the course of a business makes provision for the invitation or acceptance of bookings for a hire car (Section 80 Local Government Miscellaneous Provisions) Act 1976

The Council must license every operator of hire cars (Section 46 Local Government Miscellaneous Provisions) Act 1976

A licence can be issued for a period not exceeding 5 years

As a Private Hire operator you may have a considerable number of drivers and vehicles working through your company at any one time.

It is your responsibility to ensure that they are correctly licensed and insured.

In order to satisfy the requirements of your licence the Council requires you to maintain file containing the following documents:

  • Current DVLA Driving Licence
  • Copy of Current Hackney carriage / Private Hire Driving Licence
  • Copy of the Current MOT Certificate for the vehicle
  • Copy of valid Insurance Cover
  • Copy of the vehicle registration Document
  • Copy of the Current Private Hire vehicle Licence.

You should ensure that all drivers produce these documents before they begin work.

Remember that you have overall responsibility for any activities undertaken by drivers working through your business.

Suspension or Revocation of Licences

The Council may suspend or revoke or refuse to renew a licence on the following grounds:

  • The commission of an offence under the Local Government (Miscellaneous Provisions) Act 1976
  • Unfitting conduct of the operator
  • Any material change in the operator’s circumstances
  • Any other reasonable cause (Section 62 Local Government Miscellaneous Provisions) Act 1976

Temporary Absence - Nominated Deputy

We accept that you cannot be available at all times that the business is open but you are still responsible for the business when you are not there.

In order that you can meet your responsibilities you should nominate a responsible person over the age of 18 years to act on your behalf.

This person must have knowledge of the business and have access to all records kept on the premises at all times.

Standard of Service

The Operator shall provide a prompt efficient and reliable service to members of the public at all reasonable times and for this purpose shall;

  1. Ensure that when a private hire vehicle has been hired to be in attendance at an appointed time and place, the vehicle shall unless delayed or prevented by sufficient cause, punctually attend at the appointed time and place.
  2. Ensure that any premises which he provides and to which the public have access whether for the purpose of booking or waiting are kept clean and adequately heated, ventilated and lit; he shall also ensure that any waiting area which he provides has adequate seating facilities
  3. Ensure that any telephone facilities and radio equipment provided are maintained in a sound condition and that any defects are repaired promptly

Licensing of Vehicles And Drivers

The operator shall ensure that at all times the vehicles operated by him are duly licensed in accordance with the provisions of the Local Government (Miscellaneous Provisions Act )1976 and that the drivers driving those vehicles on private hire business are duly licensed to drive such vehicles by the Council.


The operator shall within seven days disclose to the Council in writing details of any convictions imposed on him or if the operator is a company or partnership, on any of the directors or partners during the period of licence.
Staff and Vehicles

The operator shall notify the Council in writing within seven days of the employment of a private hire vehicle driver, the operation of any additional private hire vehicle, and the termination of employment or operation of such private hire driver or private hire vehicle.


The operator shall ensure that every private hire vehicle so operated shall be covered by a certificate of Insurance of employment or operation of such private hire driver or private hire vehicle

Display and Terms of Conditions

The operator shall at all times keep on his premises a copy of these conditions and shall make them available for inspection by members of the public who are either actual or potential fare paying passengers.

Wyre Forest District Council